Customer Care Engineer

1 week ago


Hougang, Singapore AEQON PTE. LTD. Full time

About Aeqon

Aeqon is an enabler for the ICT (Information and Communication Technology) in Southeast Asia. It encompasses a myriad of products, solutions and professional services in the Connectivity, Renewable Energy and Compute domain.

We are focus on the building energy efficient high speed networks and data centre infrastructure.

Summary of Position

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

**Responsibilities**:
Perform off site survey with clients to capture essential requirements
Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
Support maintenance testing and commissioning by drafting specific tests and commissioning plans
Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
Support of monthly maintenance projects and ensure timeline is met

**Requirements**:
**Essential**:
A Diploma / Degree in Electrical / Electronics / Engineering / IT
Possess analytical and problem solving abilities
Good customer management and communication skills
Good technical knowledge
Outspoken and people-orientated
A good team player with the ability to multi-task
Driven, self-motivated and ability to work independently
Resilient and persistent
Training will be provided

**Preferred**:
2 years of relevant job experience in similar fields
Experienced in troubleshooting security systems

Customer Care Engineer
JOB NUMBER
DC0100863
CONTRACT TYPE
Permanent
COUNTRY
Singapore
LOCATION
12 Tai Seng Street #01-01 Luxasia Building Singapore 534118
COMPANY
AEQON PTE. LTD.



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