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Failure Analysis Engineer

2 weeks ago

Hougang, Singapore WS Audiology APAC Full time

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Our products undergo extensive quality checks, testing and solving both hardware and firmware issues pre and post launch. This position plays a pivotal role in improving overall product quality by rooting out systemic failures and conducting comprehensive solutioning through tests and checks.

**What you will do**:

- Hands-on review and evaluation of incoming complaints to identify potential cases of systematic failures.
- Identify, investigate and reproduce such potential cases to understand the failure conditions and triggers, including all possible permutations in setups/ configurations/ steps that trigger in the failure.
- Foster partnerships, communicate and work with key internal stakeholders (R&D, Product, Quality and Engineering), as well as external stakeholders (Customer Care, Tech Support, HCPs, patients).
- Document all test conditions, results, and findings in detail as part of reporting.
- Be recognised and consulted as a Subject Matter Expert (SME) knowledgeable in the firmware and software (fitting, apps) domain.
- Organize, drive, and attend meetings/discussions related to failure investigation topics as required.
- Provide and share investigation learnings as inputs to any new product introduction project planning and implementation phases.

**What you bring**:

- Experience_
- 3-5 years of relevant working experience in testing/ failure analysis/ quality management roles.
- Bachelor’s Degree/Diploma in Computer/Software/Electrical Engineering, or a related field.
- Competent in firmware/software testing methodology and procedures, with a keen eye for detail and a high level of conscientiousness
- Proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
- Strong and effective communication and stakeholder management skills.
- Strong analytical, organizational, and time management skills

**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._