Current jobs related to Office of Organisation and Service Excellence - Singapore - Government of Singapore
-
Singapore Ministry of Defence Singapore Full time $104,000 - $130,878 per yearRepublic PolytechnicFixed TermsClosing on 29 Sep 2025What the role isThis role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.What you will be working onAs a Deputy Manager in the Office of Organisation and...
-
Office of Organisation and Service Excellence
2 weeks ago
Singapore Republic Polytechnic Full timeOffice of Organisation and Service Excellence - Deputy Manager Join to apply for the Office of Organisation and Service Excellence - Deputy Manager role at Republic Polytechnic . This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in...
-
Executive Organisation Excellence Manager
2 weeks ago
Singapore Urban Redevelopment Authority Full time**What the role is** - You will be a key member of the Organisation Excellence (OE) Department, responsible for ensuring that URA continues to be an innovative, adaptive and responsive organisation in planning and facilitating Singapore’s physical development to sustain growth and a high quality living environment. You will champion service excellence,...
-
Organisation Excellence Director
2 weeks ago
Singapore beBeeProgramme Full time $80,000 - $120,000Strategic Programme ManagerThe Director of Programmes and Operations will play a pivotal role in supporting the work of our Chief Executive Officer, overseeing the management of centres across our organisation. This includes our satellite centres.Develop plans for professional development of staff within the organisation.Conduct regular operations review...
-
Executive Organisation Excellence Manager
2 days ago
Singapore URA Urban Redevelopment Authority Full time[What the role is] Organisation Excellence Manager (Service Excellence) You will be a key member of the Organisation Excellence (OE) Department, responsible for ensuring that URA continues to be an innovative, adaptive and responsive organisation in planning and facilitating Singapore’s physical development to sustain growth and a high quality living...
-
Head (Organisational Excellence)
6 days ago
Singapore People's Association Full time**What the role is** - Develops, and implements organisational excellence initiatives in PA to build capacity and culture for transformation and change, to improve PA’s effectiveness for the long-term. **ORGANISATIONAL EXCELLENCE** - Supports development and delivery of change and transformation efforts for PA. - Supports the Transformation/Change Team...
-
Organisational Excellence Manager
2 weeks ago
Singapore Housing & Development Board Full timeJoin to apply for the Organisational Excellence Manager role at Housing & Development Board . Get AI-powered advice on this job and more exclusive features. What The Role Is As an Organisational Excellence Manager, you should be interested and passionate about sense-making across a broader lens to value-add as an igniter and integrator who would put...
-
Organisational Excellence Manager
7 days ago
Singapore PUB, The National Water Agency Full timeOverview What the role is: In this role, you will be part of the Transformation & Organisation Development (T&OD) team, and will focus on a Transformation-related portfolio. The T&OD team works on change management, internal communications, staff engagement, innovation, transformation and corporate social responsibility. The jobholder is required to...
-
Drive Organisational Excellence
1 week ago
Singapore beBeeTransformation Full time $900,000 - $1,200,000Job Title: Organisational Excellence ManagerThe Role In this senior-level position, you will be part of a dedicated team focused on organisational transformation. The successful candidate will have the opportunity to make a significant impact on our organisation's future by driving change and improvement across various departments.Design and implement...
-
Singapore NCS National Council of Social Service Full timeNCSS, a statutory board under the Ministry of Social and Family Development (MSF), is a membership body for more than 500 Social Service Agencies (SSAs). These SSAs provide social assistance and support a range of service user groups, including children, youth, elderly, families, people with disabilities, and people requiring mental health assistance....
Office of Organisation and Service Excellence
2 weeks ago
Republic Polytechnic
- Fixed Terms
Closing on 29 Sep 2025
**What the role is**
- This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.
**What you will be working on**
As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and supervise a team of Senior Executives and Executives to deliver high-quality, learner
- and staff-centric services across RP’s operational touchpoints. Your key responsibilities include:
- **Team Leadership & Service Oversight**
Provide guidance and supervision to ensure consistent service delivery across a wide range of staff and student-related services
- **Student & Staff Support Services**
Oversee operational processes that support staff and student needs. Ensure services are delivered efficiently and in alignment with RP’s standards.
- **Digitalisation & Innovation**
- **Stakeholder Engagement & Service Excellence**
Collaborate with internal departments and external vendors to ensure service quality and operational readiness. Monitor service performance, gather feedback, and implement improvements to enhance customer experience.
- **Operational Planning & Resource Management**
Manage inventory, contracts, and service schedules to support daily operations. Ensure compliance with institutional policies and maintain accurate documentation.
- **Frontline Operations**
While your main responsibilities lie in backend service operations, you will also work closely with colleagues managing frontline operations to ensure alignment and continuity across service touchpoints. This includes coordinating shared responsibilities and supporting team members who contribute to both backend and frontline functions.
**What we are looking for**
To thrive in this role, you should possess:
- Relevant academic qualifications with at least 5 years of experience in service operations or customer experience.
- Strong leadership and mentoring capabilities, with a track record of managing teams and service delivery.
- Excellent organisational, administrative, and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- A proactive mindset with strong analytical skills and a passion for continuous improvement.
- Experience in stakeholder engagement across various levels, including vendors, internal departments, and service partners.
- Experience or interest in AI, automation, or data-driven tools (e.g., Power Automate, Power BI) to improve workflow and service quality is essential.
**About**Republic Polytechnic**
- The first educational institution in Singapore to leverage the Problem-based Learning approach for all its diploma programmes, Republic Polytechnic (RP) has seven schools offering courses in Applied Science, Engineering, Business, Hospitality, Infocomm, Sports and Health, and Technology for Arts, Media and Design. To support Singapore’s national effort to promote continuous, lifelong learning, our Academy for Continuing Education (ACE) offers a wide range of part-time programmes. We welcome you to grow with us Discover a people
This job is closing on 29 Sep 2025.
