IT Support Executive

1 week ago


Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is a well-known Korean company, operating duty-free shops overseas, including in Singapore. The IT Support Executive will be supporting corporate and store users with all IT tasks.
【 What you will be doing 】
- To provide level 1 and 2 troubleshooting and support to corporate and store users.
- To install, administer, and configure systems (desktop, laptop, mobile devices, etc.).
- To liaise, manage and work with external vendors for maintenance and services.
- To assist in training and on-boarding/off-boarding of staff.
- To ensure the firmware (e.g. laptop, desktop, etc.) is up to date.
- To maintain and manage IT assets.
- To develop, establish, and maintain SOP and documentation for any IT-related tasks.
- To compile and prepare related departmental reports for the HQ IT team in the Korean language
- Be the point of contact between the Singapore IT team and the HQ IT team to ensure projects and assignments are communicated and executed effectively
- Other ad-hoc duties as assigned.
- ** Requirement**:

- 【 What they are looking for 】
- Strong in Business level Korean & English language skills to effectively translate, communicate, draft, prepare, and present IT-related reports to the HQ IT Team in South Korea.
- Possess a Diploma or Bachelor’s degree in Information Technology or related discipline.
- Minimum 2 years of relevant experience in a retail environment.
- Possess good knowledge of D365 - Finance, and Operation.
- Possess basic networking knowledge of TCP/IP, VPN, and switches.
- High degree of independence, initiative, responsibility, problem-solving skills, and great interpersonal skills
- ** Working Hour**: 9:00 ~ 18:00
- ** Benefit**:

- 【 What they are offering 】
- Annual Leave: 14 Days
- Medical Benefit : Dental / Outpatient Medical



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