Manager, Sustainability Customer Success Ams and Apj

2 weeks ago

Bukit Merah, Singapore Hewlett Packard Full time

**What a Manager, Sustainability Customer Success AMS and APJ does in HP**:

- This team’s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for defining the overall go-to-market strategy for five markets - North America, Latin America, Greater Asia, Greater China and Greater India. Part of the responsibilities include:

- In partnership with the Commercial Organization, defining strategies to support customer and partners engagements, including SLAs and engagement plans;
- Setting goals and deliver on yearly plans, leading the team to execute accordingly;
- Ensure operational excellence on budget execution, reports, quarterly business reviews and dashboards;
- Identify customer needs, insights and trends that will guide the development of solutions and assets at a worldwide level
- Enable the development of sustainability messaging to consumer and commercial customers, as well as marketing campaigns in partnership with other go-to-market teams
- Help drive brand differentiation and positive impact at a market level through community programs
- Support continuous improvement of sales support processes to RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements
- Provide guidance and input for the development of sales-support materials, and sales trainings
- Support virtual and in-person customer and channel briefings when needed, as well as acting as spokesperson at key events and thought leadership opportunities

**Individuals who will do well in this role in HP, usually possess**:

- Minimum of 7-10 years work experience and 3-5 years managing teams, preferably in sustainability, business development, business or project management.
- Passion for sustainability and drive to make a positive difference.
- Bachelor's or Master's degree (sustainability or environmental focus would be a plus).
- Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders.
- Strong communication and presentation skills, ideally to external audiences like customers and partners.
- Strong problem-solving skills, ability to influence and negotiation mindset
- Capacity to see “the big picture” in complex, fluid situations, then prioritize and take action with calm and efficiency, working at a fast pace in a flexible manner.
- Enthusiasm, ability and willingness to learn and adapt to new challenges.
- Authentic customer service orientation combined with solid business acumen.
- Strong teamworking and demonstrable leadership skills
- Ability to work with mínimal direct day-to-day supervision.
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._
- HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore._
- #Li-Post_

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