Manager, Sustainability Customer Success Ams and Apj

6 days ago

Bukit Merah, Singapore Hewlett Packard Full time

**What a Manager, Sustainability Customer Success AMS and APJ does in HP**:

- This team’s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for defining the overall go-to-market strategy for five markets - North America, Latin America, Greater Asia, Greater China and Greater India. Part of the responsibilities include:

- In partnership with the Commercial Organization, defining strategies to support customer and partners engagements, including SLAs and engagement plans;
- Setting goals and deliver on yearly plans, leading the team to execute accordingly;
- Ensure operational excellence on budget execution, reports, quarterly business reviews and dashboards;
- Identify customer needs, insights and trends that will guide the development of solutions and assets at a worldwide level
- Enable the development of sustainability messaging to consumer and commercial customers, as well as marketing campaigns in partnership with other go-to-market teams
- Help drive brand differentiation and positive impact at a market level through community programs
- Support continuous improvement of sales support processes to RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements
- Provide guidance and input for the development of sales-support materials, and sales trainings
- Support virtual and in-person customer and channel briefings when needed, as well as acting as spokesperson at key events and thought leadership opportunities

**Individuals who will do well in this role in HP, usually possess**:

- Minimum of 7-10 years work experience and 3-5 years managing teams, preferably in sustainability, business development, business or project management.
- Passion for sustainability and drive to make a positive difference.
- Bachelor's or Master's degree (sustainability or environmental focus would be a plus).
- Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders.
- Strong communication and presentation skills, ideally to external audiences like customers and partners.
- Strong problem-solving skills, ability to influence and negotiation mindset
- Capacity to see “the big picture” in complex, fluid situations, then prioritize and take action with calm and efficiency, working at a fast pace in a flexible manner.
- Enthusiasm, ability and willingness to learn and adapt to new challenges.
- Authentic customer service orientation combined with solid business acumen.
- Strong teamworking and demonstrable leadership skills
- Ability to work with mínimal direct day-to-day supervision.
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._
- HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore._
- #Li-Post_

  • College Intern

    2 weeks ago

    Bukit Merah, Singapore Hewlett Packard Full time

    **What a College Intern - APJ Government Affairs and Public Policy does at HP**: - Track key policy and legislative developments for market priorities in APJ. - Develop a point of view (PoV) in key policy areas for APJ. - Research key policy trends and geopolitical changes, and draft memos on their implications for HP in APJ. - Develop solutions to increase...

  • Apj Marketing Manager

    1 week ago

    Bukit Merah, Singapore Hewlett Packard Full time

    **What a APJ Marketing Manager does at HP**: - Overall accountable for optimizing the entire marketing mix of the region, for better return on investment. - Support the business in strategic planning and execution of the end-to-end marketing plan, from driving awareness and demand, to managing customer acquisition and retention, through an insights-driven...

  • Logistic Financial Analyst

    1 week ago

    Bukit Merah, Singapore Hewlett Packard Full time

    Supply Chain Logistic Finance team is seeking a motivated and skilled financial professional to support Asia Pacific Japan (APJ) markets. In Logistic Finance role, you will be responsible for planning and managing costs incurred during product movement from factory to the end customer and work with operations and market finance to provide related support....

  • Greenlake Solutions Marketing Manager

    1 day ago

    Bukit Merah, Singapore Hewlett Packard Enterprise Full time

    GreenLake Solutions Marketing Manager (APJ) **_ Job Family Definition:_** Develop and/or deliver integrated end-customer, go-to-market programs for one or more products, services and/or solutions within the global business unit or region. Responsible for the development and/or delivery of integrated end-customer go-to-market (GTM) programs for one or more...

  • Customer Success Executive

    1 week ago

    Bukit Merah, Singapore EBOS Cloud Accountants Full time

    At EBOS/INTELLINZ, we recruit Customer Success, you will play a key role to onboard new clients for the company. For more details, please visit our company website and Facebook for details on our products and services. Tasks you will work on with your client might include: - Speak & write mandarin via Wechat/XiaoHongShu is mandatory as part of your work as...

  • Director, Compensation

    6 days ago

    Bukit Merah, Singapore OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Customer Service Assistant

    6 hours ago

    Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

    **Responsibilities**: - Providing assistance in answering inquiries and resolving issues (through the carpark intercom calls) - Assigning feedback and complaints to Mobile Parking Wardens and Site Managers - Monitoring the car park systems, ensuring their functionality and escalating issues to the Site Manager - Providing assistance in generating and...

  • Customer Service Agent

    6 hours ago

    Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

    **Job Overview**: **Key Responsibilities**: - Handle inbound and outbound calls related to car park issues and other services. - Provide calm and professional support to drivers, even in challenging situations. - Log customer inquiries, issues, and resolutions accurately in the system. - Coordinate with internal teams to resolve parking or facility-related...

  • Customer Success and Operations Executive

    1 day ago

    Bukit Merah, Singapore Ripple Group Holdings Pte Ltd Full time

    **Job Scope/Responsibilities** **Responsibilities**: - Support logistics preparation and co-ordination for school-based projects, retail classes and other marketing events when necessary - Procurement of hardware needed for smooth running of various proposed educational programs - Source and select freelance trainers to add to our trainer database -...

  • Customer Service Agent

    7 days ago

    Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

    **Job Overview**: **Key Responsibilities**: - Handle inbound and outbound calls related to car park issues and other services. - Provide calm and professional support to drivers, even in challenging situations. - Log customer inquiries, issues, and resolutions accurately in the system. - Coordinate with internal teams to resolve parking or facility-related...