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Customer Service Agent

3 weeks ago

Bukit Merah, Singapore RE SUSTAINABILITY CLEANTECH PTE. LTD. Full time

**Job Overview**:
**Key Responsibilities**:

- Handle inbound and outbound calls related to car park issues and other services.
- Provide calm and professional support to drivers, even in challenging situations.
- Log customer inquiries, issues, and resolutions accurately in the system.
- Coordinate with internal teams to resolve parking or facility-related concerns efficiently.
- Assist with inquiries related to other company services.
- Adhere to company policies and procedures while delivering high-quality customer service.

**Requirements**:

- Experience in customer service or call centre operations is preferred.
- Strong verbal communication skills in English (additional languages are a plus).
- Ability to remain calm and professional when handling upset or frustrated customers.
- Active listening skills and a problem-solving mindset.
- Basic computer skills for logging calls and navigating customer service software.
- Willingness to work in a fast-paced environment with rotational shifts if required.

Pay: From $1,800.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person