Full Time Call Centre Agents

3 days ago

Bukit Merah, Singapore XDel Singapore Pte Ltd Full time

**FULL-TIME CALL CENTRE AGENTS**

**NO WORK QUOTA FOR NON-SINGAPOREAN**

**Location**: Henderson Road

**Working Hours**:Monday to Friday, 8.30am - 6pm & Saturday, 8.30am - 1pm [Must]

**Salary**:$2300

**Function**:
The Call Center Agents are our primary point of contact for our existing and prospective clients. The agent needs to ensure the appropriate, accurate and timely conversion of direct inbound calls and referrals from outside providers through the admissions process. Fast-paced high volume calls environment with an ability to handle stress level. Good typing speed ideal.

**Responsibilities**:

- Maintains adherence to client’s PDPA and confidentiality in records without exception.
- Ability to follow Company’s SOP and directives explicitly without compromise.
- Culturally sensitivity when dealing with client’s calls.

**Minimum Qualifications & Requirements**:

- GCE ‘O’ Level, Nitec/H.Nitec, Diploma or equivalency required.
- Dependability and punctuality are essential to this role.
- An ability to learn quickly, multi-task, and utilize effective communication skills.
- Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
- Must demonstrate proficiency reading, writing, and typing


**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $2,300.00 per month

**Benefits**:

- Employee assistance programme
- Free parking
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift
- Late shift

**Experience**:

- Call center: 1 year (required)

Work Location: In person

Application Deadline: 10/10/2024
Expected Start Date: 13/10/2024

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