App Support Sr Analyst

4 days ago

Singapore Citi Full time

**Role Overview**:
**Key Responsibilities**:
Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Start of day checks, continuous monitoring, and regional handover

Perform same day risk reconciliations

Develop and maintain technical support documentation

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensure that storage and archiving procedures are in place and functioning correctly

Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Engage in post implementation analysis to ensure successful system design and functionality

Act as a liaison between users/traders, interfacing internal technology groups and vendor

Act as an adviser or coach to new or junior level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

**Knowledge/Experience**:
Experience in a Mainframe Application support role is key

Experience with some programming languages and a willingness/ability to learn

Ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrates analytical skills

Knowledge/ experience of problem Management Tools

Effectively share information with other support team members and with other technology teams

Ability to communicate appropriately to relevant stakeholders

**Technical Skills**:
Strong experience in Mainframe and other technologies as outlined below.

Distributed Technology

SQL Server - SQL, Stored Procedures

Oracle or other RDBMS

Database performance and tuning

Windows/Linux

ITRS Monitoring / AppDynamics

Mainframe Technology

**Language and Database**: COBOL, CICS, JCL, VSAM, DB2, FSA.

**Job Scheduling**: TWS/CA7/Control M

**Librarian**: Changeman/Endeavor

**Utilities**: STROBE, OMEGAMON, REXX, EasyTrieve, Selcopy, FAVER, SORT, FileAid, AbendAid

**Data Transfer**: IBM MQ Series, Connect Direct/NDM

**Education**:
Bachelor’s/University degree or equivalent experience
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- **Job Family Group**: Technology
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- **Job Family**: Applications Support
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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