Apps Support Sr Analyst

KEY RESPONSIBILITIES
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

ESSENTIAL SKILLS

**Application Support Experience**
- 6-10 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Knowledge of Instant payments, Cross Border Remittances payments (SWIFT), Low and high value payments product and life cycle of payments processing is highly desirable.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders.

**Education**:

- Bachelor’s/University degree or equivalent experience

**Technology Skills**:

- Unix : 5-8 years IT Support experience with AIX or Linux
- Scripting : 3-5 experience writing Shell, writing SQL queries
- Messaging : Supporting MQ and NDM.
- Others : MongoDB and Kafka knowledge is a big plus
- Knowledge of Middleware -Websphere/weblogic is desirable
- Monitoring Tools : AppDynamics, Geneos ITRS, ELK experience is an advantage
- Good understanding and working knowledge in Autosys or relevant batching tools
- Deployment Tools : Have worked on enterprise 1 click deployment tools
- Worked on Incident management and tracking tools.
- Good Understanding of network topology, Firewalls and Load balancers.

**Communication Skills**:

- Excellent written and verbal communication skills
- Know when to use technical and non technical language
- Build relationships with peers and management at all levels
- Education Level
- Bachelors Degree
- ITIL foundation 3 certified
- Bachelor’s degree in information systems or equivalent combination of education and experience

**Personal SKILLS**
- Ability to work in an Offshore/Onsite environment
- Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
- Excellent communication and interpersonal skills with the ability to communicate well at all levels
- Efficiently and effectively manages work, time, and resources.
- Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.
- Strong problem solving and program execution skills while being process orientated
- Self-motivating and delivery focused individual
- Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner.

ABOUT CITI

Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries an