Apps Support Sr Analyst

1 week ago

Singapore Citi Full time

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Digital Services CitiConnect and API Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- ** UNIX and Scripting**
- Working experience with Linux infrastructure
- Experience writing Linux Shell scripts
- Good Technical knowledge of Oracle SQL or MS SQL Server

**Programming Languages and Middleware**
- Good Technical Skills in Java ,API, JSON, XML, python
- Knowledge of Business Objects

**Scheduling and Monitoring Tools is a plus**
- Autosys or relevant scheduling tools
- AppDynamics or relevant scheduling tools
- Splunk/ELK or relevant scheduling tools

**DEVOPS and Cloud is a plus**
- Exposure on GitHub, TeamCity, Maven, Ansible, Jenkins.

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Apps Support Sr Analyst

    2 weeks ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Apps Support Sr Analyst

    4 days ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional...

  • Apps Support Sr Analyst

    2 days ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Apps Support Sr Analyst

    7 days ago

    Singapore Citi Full time

    **Description**: The support team works together mirroring its team members located in Belfast, London, Houston - it is anticipated that the role will require 75% hands-on work - analytical and problem solving background/skills will be a plus. On-site cover between the hours of 7:00 am and 7:00 pm, this allows adequate coverage for both start of day and...

  • Apps Support Sr Analyst

    2 days ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional...

  • Apps Support Sr Analyst

    6 days ago

    Singapore Citi Full time

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Apps Support Intmd Analyst

    1 week ago

    Singapore Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Apps Support Intmd Analyst

    1 week ago

    Singapore Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Apps Support Sr Analyst

    5 days ago

    Singapore Citi Full time

    **Team/Function overview**: ISG Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders. Olympus is a next generation Data Fabric to...

  • Apps Support Senior Analyst

    4 hours ago

    Singapore Citi Full time

    The Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Apps Support Sr Analyst

    2 days ago

    Singapore Citi Full time

    KEY RESPONSIBILITIES - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Apps Support Intermediate Analyst

    6 days ago

    Singapore Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • App Support Tech Lead Analyst

    6 days ago

    Singapore Citi Full time

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • Apps Support Intmd Analyst

    6 days ago

    Singapore Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Applications Support Senior Analyst

    5 days ago

    Singapore This is an IT support group Full time

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • 25833470 Applications Support Sr Analyst

    4 days ago

    Singapore CITIBANK N.A. Full time

    Roles & ResponsibilitiesThe Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding...

  • Sr. Fp&a Analyst

    1 day ago

    Singapore Crocs Full time

    **Sr. FP&A Analyst**: - Requisition ID: 8251 - Job Location(s): Singapore, Singapore, SG, 138589 - Time in Office: Hybrid **Overview**: The Sr. FP&A Analyst plays a key role in supporting the Crocs APAC leadership team with forecasting, reporting, and performance analysis to drive strategic and tactical decisions. This role focuses on financial planning,...

  • Apps Support Tech Lead

    1 day ago

    Singapore Citi Full time

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Coaching junior members in the team...

  • 25843572 Applications Support Sr Analyst

    5 days ago

    Singapore CITIBANK N.A. Full time

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Apps Dev Sr. Programmer Analyst

    1 week ago

    Singapore Citi Full time

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company....