Applications Support Sr Analyst

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

We’re currently looking for a high caliber professional to join our team as **Assistant Vice President**,** Applications Support Sr Analyst**:

- **Hybrid** (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

**In this role, you’re expected to**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- 5-8 years’ experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde
- Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Additional Job Description**:
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvem