Application Support Analyst

4 days ago


Singapore BASIL TECHNOLOGIES PTE. LTD. Full time $40,000 - $60,000 per year

Mandatory Skills:

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills:

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description:

Primary Purpose

  1. To provide helpdesk support for the project

  2. To perform infrastructure and application technical duties

  3. To provide project admin support to project team

Responsibilities:

1) To provide helpdesk support and application testing service for the project:

  • manage the project mailbox

  • response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)

  • ensure all incident/SR/CR are tracked and closed within SLA

  • liaise with subcontractor (via JIRA) to ensure issue is resolved

  • testing of bug fixes in test environment

  • compile daily/weekly/monthly statistics for reporting

2) To perform infrastructure/application technical duties

  • AWS, network or application troubleshooting

  • Deployment of applications (about 1-2 times a month from 5pm – 9pm)

3) Provide project admin support such as

  • Compilation of monthly progress report

  • Facilitate the compilation of Weekly Log Review/Account Review

  • Asset clearance & tracking

  • Personnel security clearance administration

  • Project team onboarding / offboarding activities

  • Documentation updates

  • Educational Qualification: Diploma

  • Years of IT Experience: 1-2 years

  • Work Experience: 1-2 years

  • Must Have Skill: Oracle DB, system support, Java,SDLC knowledge

  • Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential;

  • Working Location: Customer site

Work Location: Bukit Merah



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