Application Support Analyst

2 weeks ago

Singapore citi.com Full time

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities:

  • Provide assistance with a product or product component development within the technology domain
  • Conduct product evaluations with vendors and recommend product customization for integration with systems
  • Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
  • Assist with application prototyping and recommend solutions around implementation
  • Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
  • Support projects and provide project status updates to project manager or Sr. Engineer
  • Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
  • Create installation documentation, training materials, and deliver technical training to support the organization
  • Avoid risk by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5+ years of relevant experience in application support role
  • Experience working in Financial Services or a large complex and/or global environment
  • Java, Jscript, basic html, shell scripting
  • Linux, Unix, AutoSys, Oracle, Mongo DB (exposure is desirable), MQ
  • Knowledgeable on CyberArk & tools like Splunk, AppDynamics, Evolven etc for monitoring
  • Automation using Starfleet or similar tool
  • Banking domain exposure is desirable
  • Project Management experience
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement

Education:

  • Bachelor’s degree/University degree or equivalent experience

Citigroup is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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