Application Support Analyst

3 weeks ago

Singapore Citi Full time
Overview

The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities
  • Provide assistance with a product or product component development within the technology domain
  • Conduct product evaluations with vendors and recommend product customization for integration with systems
  • Assist with training activities, mentor junior team members and ensure team's adherence to all control and compliance initiatives
  • Assist with application prototyping and recommend solutions around implementation
  • Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
  • Support projects and provide project status updates to project manager or Sr. Engineer
  • Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
  • Create installation documentation, training materials, and deliver technical training to support the organization
  • Avoid and assess risk when business decisions are made, emphasizing the firm\'s reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.
Qualifications
  • 5+ years of relevant experience in application support role
  • Experience working in Financial Services or a large complex and/or global environment
  • Java, Jscript, basic HTML, shell scripting
  • Linux, Unix, AutoSys, Oracle, MongoDB (exposure desirable), MQ
  • Knowledgeable on CyberArk & tools like Splunk, AppDynamics, Evolven for monitoring
  • Automation using Starfleet or similar tool
  • Banking domain exposure desirable
  • Project Management experience
  • Clear and concise written and verbal communication
  • Knowledge of design metrics, analytics tools, benchmarking activities and related reporting
  • Analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, prioritize, and take ownership of various parts of a project
  • Ability to work under pressure and meet tight deadlines
  • Proven track record of operational process change and improvement
Education
  • Bachelor's degree/University degree or equivalent experience
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Banking, Financial Services, and Investment Banking

Citigroup is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility information is available via Citi.

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