Apps Support Senior Analyst

The Apps Support Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- The Apps Support Senior Analyst provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Makes evaluative judgments based on analysis of information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.

Qualifications:

- 9-12 years’ experience in Application Support role
- Good knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Experience in Banking / Payments / SWIFT Messaging domain is preferable
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills.
- Ability to work in an Offshore/Onsite environment
- Good knowledge of the business and its technology strategy
- Worked on Incident management and tracking tools.
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus.
- Ability to plan and organize workload
- Ability to communicate appropriately with relevant stakeholders
- Technical skills on AIX, Linux, Oracle
- Messaging: Supporting MQ and NDM
- Experience in Autosys Job Scheduling and setup.
- Basic understanding of network topology, Firewalls and Load balancers
- Deployment Tools: Have worked on enterprise 1 click deployment tools

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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