Warranty & Customer Service Executive
2 weeks ago
Do you love cycling and want to be a part of an evolving and expanding bicycle business?
Join us as a Warranty & Customer Service Executive.
**Responsibilities**
You are responsible for processing warranty claims for all brands the Company represents. This includes preparing warranty documentation according to the vendor guidelines, submitting claims promptly and efficiently; following up with vendors to ensure claims are being processed properly and managing customers’ expectations.
- Serve as the liaison for all matters pertaining to warranty claims between our shops/customers/dealers and vendors/suppliers for all brands
- Submit requests for fulfillment and maintain databases of all customers and the warranty parts needed
- Ensure Warranty SOP is adhered to and review work-flow from time to time as required
- Maintain supporting documents for audit trails and maintain accurate reporting in the ERP system
- Communicate vendors’ warranty policies, recalls, announcements, etc. to relevant departments and customers, etc.
**Requirements**:
- Experience in a similar position, preferably in an apparel/sporting goods industry is an advantage
- Preferably a cyclist who has a good understanding and knowledge of bicycles, parts and accessories
- Excellent command of English language (spoken and written)
- Excellent interpersonal skills and able to communicate and work well in a team
- Has working knowledge of an ERP system
- Proficient in MS Office (Word, Excel, Powerpoint, etc.) and able to handle general administrative duties and accurate record keeping
- Meticulous and organised
**Salary**: $2,300.00 - $2,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
COVID-19 considerations:
All customers are required to wear a mask, mandatory vaccination requirements, common surfaces are sanitized regularly.
**Experience**:
- Customer service: 1 year (preferred)
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