Senior Executive, Warranty

2 weeks ago

Singapore PERFORMANCE MOTORS LIMITED Full time

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

**Job Description**:

- Act as key contact point with BMWA to resolve issue related to Warranty
- Responsible for all Cars & Bikes Warranty / Campaign KPIs.
- Responsible for resolving all Cars & Bikes Warranty and Campaign issues
- Responsible for all Cars & Bikes Delivery stop violation
- Responsible for all Cars & Bikes WIP Status
- Prepare the Monthly Reports to Aftersales Director
- Ensure all Cars & Bikes Warranty procedure is in accordance with BMW NSC guidelines.
- Process improvement with implementation to enhance and maintain the quality standards of Warranty.
- Dissemination of New Warranty Implementation / New Guidelines from BMWA to the Service center and Workshop.
- Monitor and evaluate all Cars & Bikes claim rejection to reduce write off settlement with not more than set target
- Monitor on CN weekly rejection monthly on the top 3 rejection, information will be shared to the workshop & service center on the common fault for improvement
- Prepare rejection report to conduct Internal Audit quarterly for all centers
- Monthly Internal Audit for Warranty Parts storage
- Weekly WIP report monitoring to ensure all WIP is closed in a timely manner with reminder send to Service Managers/ Executives to follow up
- Monitor and rectify outstanding WIP with all Service Centers

Job Requirements
- Minimum Diploma in any fields with at least 3 years of supervisory experience in automotive industry
- Proficiency in Computer skills such as Microsoft office
- A team player as well as possess leadership skill

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

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