Warranty & Admin Specialist

1 week ago


Singapore PERFORMANCE MOTORS LIMITED Full time

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

**Job Description**:

- Responsible / liaise with relevant department on setting up and control of proper warranty structures and procedures according to BMW guidelines.
- Conduct internal warranty audit for all centers.
- Conduct PEC claim audit for all centers.
- Assist external warranty audit conduct by BMW Ag / BMW Asia and sustain the standard of values from credit note.
- Maintain warranty, goodwill policies and procedures according to BMW regulations, market needs and company requirements
- Perform warranty internal audit and assist on warranty external audit conducted by BMW Ag/ BMW Asia
- Follow up of cost development for warranty and goodwill and propose corrective measures to the Management
- Ensure that repair charges are strictly enforced to the appropriate accounts
- Enhancements of service warranty guidelines for cost improvement
- Monthly briefing with workshop technician on warranty matters
- Investigate rejected claims, re-appeal and resubmission with compilation of figure for recommendation to the respective managers
- Re-appeal at S-gate for goodwill request to BMW Ag and BMW Asia.
- Perform claims matching and printing of warranty claim note weekly.
- Upload weekly credit note claims from BMW via PIX (Car & Bike)
- Perform daily warranty claim validation, consolidation and download to BMW AG via S-Gate (PIX) (Car & Bike)
- Verify, authorize, and appeal on aesthetic, cosmetic and other issue pertaining to warranty to BMW Asia to seek for approval.
- Activate special operation codes or defect codes if required.
- Verify all claims rejection and propose alternative solutions to prevent future occurrences.
- Work with Service Operation to identify claim errors and conduct training to the Technicians and CSAs.
- To conduct briefing to the Service Ops if there is a changed in the Warranty Guidelines or Policies.
- Advice on the corrective measure with close monitoring with the workshop Technician and CSA processes.
- Mentoring / coaching CSA to award valid operation code to workshop instead of unjustified open time.
- Mentoring / coaching Foreman to verify and authorized on FRU awarded for open time based on time spent on job carried out.
- Ensure all the necessary supporting documents are available and upload in Para DM eg. Picture, diagnosis report & etc prior submission of claim to BMW.
- Conduct sharing session / refresher training / feedback / update to various centre on BMW guideline.
- Mentoring / coaching to PDI / Body Repair / Mechanical Repair / Bike Repair CSA and Technician pertaining to BMW warranty guidelines.
- Provide guidance, explanation and shared with them according to warranty rules and regulation in accordance to Warranty guidelines
- Mentoring / coaching / advice CSA and Technician on the aesthetic and other issue on warranty.
- Appeal to BMW Asia to seek approval for BSI servicing not due.
- Attend to any Warranty enquiries by CSAs or Workshop personnels for BMW Car.
- Any new Warranty processes from BMW Asia must be disseminated to all centers.
- Daily matching of all CSA RO against Workshop RO for the invoicing of full RO (Cash / Goodwill / Warranty).
- Check and ensure that Warranty claiming are met in accordance with BMW Asia’s guidelines set and the Correct Warranty process.
- All Repair Orders (RO) are close in a timely manner of not more than 14 days of the End control date.
- Accuracy of all Warranty claims with proper documentations are required before sending in for validation as to prevent Warranty rejections and must be within the submission timeline set by BMW Asia.
- Follow up all Warranty claims with Weekly CN issued by BMW Asia on the payment of each claim.
- Investigations to be performed for rejected claims / monitoring of rejected claims / reasons to be highlighted to Service center or Workshop.
- Conduct Internal Audit for all centers based on the top 3 item claimed including Warranty claim and Warranty parts.
- Evaluate and review Warranty processes and recommendations to improve processes in accordance with BMW Warranty and Repair Standards.
- Perform any adhoc duties required by Immediate Superior or Aftersales Management.

Job Requirements
- Minimum O Level in any fields with at least 3 years of relevant experience in automotive industry
- Computer literate
- Office Administration skills Team Player

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive busi



  • Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    Join our client, a reputable Authorised Distributor and Service Centre in Singapore. They are seeking a dedicated professional to join their team as a **Parts & Warranty Admin (Auto) **and deliver exceptional customer service, elevating the overall automotive experience. **Job Highlights** - Prestigious Continental Authorised Distributor - High Volume -...

  • Warranty Admin

    12 hours ago


    Singapore STAFFKING PTE LTD Full time

    **Summary Benefit**: **Salary**: Basic $3000 - $4000 5 Day Work Week, Office Hours **Location**: Central MNC, Great Career Progression **Responsibilities**: Perform internal warranty for the service center Coordinating with relevant department on setting up proper warranty claim procedure and structures According to the Brand's regulations, maintain the...


  • Singapore People Profilers Full time

    Job Description: **Responsibilities** - Responsible / liaise with relevant department on setting up and control of proper warranty structures and procedures according to guidelines. - Conduct internal warranty/PEC claim audit/external warranty audit and sustain the standard of values from credit note. - Maintain warranty, goodwill policies and procedures...

  • Warranty Specialist

    12 hours ago


    Singapore STAFFKING PTE LTD Full time

    **Benefits**: Basic up $3000 + $4000 (Depends on experience) MNC Company 5 Days, office hour **Location**: Central **Job Scope**: Execute in-house warranty procedures within the service center. Collaborate with pertinent departments to establish appropriate protocols and frameworks for warranty claims. Adhere to the brand's guidelines in order to uphold...

  • Warranty Executive

    1 week ago


    Singapore TRITON AI PTE. LTD. Full time

    **Permanent position, Salary up to $4,000**: - **Experience in automotive industry is a MUST** **Responsibilities**: - Collaborate with relevant departments to establish and manage proper warranty structures and procedures in alignment with guidelines. - Conduct internal warranty audits across all service centers to ensure compliance. - Perform PEC claim...


  • Singapore PERFORMANCE MOTORS LIMITED Full time

    Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure. - To check and ensure that all repair orders are timely closed (within 2 week...

  • Senior Warranty

    2 weeks ago


    Singapore People Profilers Full time

    Job Description: **Responsibilities** - To check and ensure that all repair orders are timely closed (within 2 week of end control). - To invoice warranty claims within the submission timeline provided. - To process all warranty claims and check for accuracy before send for validation. - Prepare invoice does not process report to avoid claim submission time...


  • Singapore BYD (SINGAPORE) PTE. LTD. Full time

    **Responsibilities**: - Develop and release warranty claims policies for service providers. - Review and settle service provider claims. - Provide training and support for service providers on claims processes. - Inspect and supervise the disposal of service provider claim parts. **Recruitment Requirements**: - Minimum Bachelor in any field. - At least 3...


  • Singapore PERFORMANCE MOTORS LIMITED Full time

    Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure. - To check and ensure that all repair orders are timely closed (within 2 week...


  • Singapore Private Advertiser Full time

    Job OverviewAs a key member of our team at Private Advertiser, we are seeking a highly skilled Sales & Warranty Coordinator to join our dynamic organization. This role will be responsible for providing sales support, coordinating warranty claims, and maintaining customer relationships.Sales Support Responsibilities:• Assist the Sales team in achieving...


  • Singapore Private Advertiser Full time

    Job Description:As a Sales & Warranty Coordinator at Private Advertiser, you will be responsible for providing support to the Sales team to achieve targets and handle coordination work. This includes inputting sales orders, ensuring they are processed according to customer requirements, and collaborating with other departments to ensure deliveries are...


  • Singapore RECRUITFLASH PTE. LTD. Full time

    **Working hours**: Mon - Fri (8.30 am to 6 pm)Job descriptionResponsibilities - Perform administrative duties from ordering to arrival, submission of reimbursement and issuing notification to owners - Monitor outstanding orders, stock value, aging inventory and cost variance - Support workshop in submitting technical report and parts and accessories...


  • Singapore Satair Pte Ltd Full time

    **Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations** - **Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims** - **Issue Repair/Lease/Exchange Orders to approved...


  • Singapore RECRUITFLASH PTE. LTD. Full time

    Working hours: Mon - Fri (8.30 am to 6 pm) **Job description** **Responsibilities** - Perform administrative duties from ordering to arrival, submission of reimbursement and issuing notification to owners - Monitor outstanding orders, stock value, aging inventory and cost variance - Support workshop in submitting technical report and parts and accessories...


  • Singapore BYD (SINGAPORE) PTE. LTD. Full time

    JobResponsibilities:Develop and release warranty claims policies for serviceproviders. Review and settle service providerclaims. Provide training and support forservice providers on claims processes. Inspectand supervise the disposal of service provider claimparts.RecruitmentRequirements: MinimumBachelor in any field. At least 3 years ofwarranty admin...


  • Singapore Satair Pte Ltd Full time

    **This is a contract role for 2 years.** **Job Objectives** Administer Repair/Lease/Exchange Orders, Conversions, Warranty claims activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction **Responsibilities**: - Act as the central...


  • Singapore SPECIALIST CONSULTANCY GROUP PTE. LTD. Full time

    **1. JOB DESCRIPTION**: Job Title Admin Account Assistant in a specialist clinic **Job Description & Requirements**: Administrative and accounts support for the smooth functioning of the clinic including: - Update and maintain log of cases - Monitor payments to clinic and debt collection - Assist with payroll - Responding to billing queries - Clinical...

  • Admin Executive

    2 weeks ago


    Singapore ABS BUS PTE. LTD. Full time

    **Job Duties**: - Perform good control of stock movement and proper recording - Arrange delivery of goods to customer/agent/urgent request - Check stock availability to the operation department - Assist accounting department with quarterly stock-take - Assist to prepare new car for workshop loading to sales to meet customer-required delivery date and...


  • Singapore Singapore Full time

    A niche consultancy and boutique design firm, AMP design co. thrives in to combine space planning, architecture and interior design to a space that amplifies livable being and interactions. Creating a space that signify one's identity, crafted to each character and preference, AMP design co. puts it's utmost effort to deliver a signature space that will made...

  • Admin Executive

    1 week ago


    Central Singapore Sime Darby Full time

    Company: Vantage Automotive Limited - Support all activities for the Retail Sales Admin Department to ensure that processes are completed promptly, accurately - To follow up actively with Sales Consultants for missing documents to ensure that paperwork and processes are done promptly - Ensure that all documents are collected and completed according to...