Repair & Warranty Specialist

5 days ago

Singapore Satair Pte Ltd Full time

**Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations**
- **Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims**
- **Issue Repair/Lease/Exchange Orders to approved suppliers**
- **Handle, log and follow up on suppliers retrofit programs**
- **Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect**:

- **New, closed and open claims**
- **Shop Processing Time (SPT) / Turn-Around-Time (TAT)**
- **Action tracker**

**Supplier relations**:

- **Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned**
- **Initiate and follow up on action tracker to ensure improvement plans are met**
- **Keep HO ASOMRS informed about changes in supplier performance**
- **Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities**

**Requirements**:

- **Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)**
- **Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar**
- **Negotiation skills**
- **Professional and practical insight and experience with purchasing and logistics**
- **Working knowledge of English, both written and oral**
- **Working knowledge of SAP**
- **Good numeracy skills**
- **PC literacy, including word processing, spreadsheets and database use**
- **Good business acumen**

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Satair Pte Ltd

**Contract Type**:
Fixed term

**Experience Level**:
Student

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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