Manager, Digital Platform

5 days ago

Singapore Singtel Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

**Responsibilities**
- Understand the business strategy, goals, and initiatives
- Understand the customers’ needs and experience, and continually test your assumptions
- Understand how technology supports the business and the jobs-to-be-done to build and sustain a secure, stable, reliable platform/channel
- Align the team and stakeholders on the product vision, roadmap, and value to be achieved
- Own and prioritize the product backlog, Write epics and user stories
- Lead the following agile cadences: sprint planning, sprint review, backlog grooming
- Participate in the following agile cadences: daily standups and sprint retrospective
- Work with the team to agree upon the definition of done
- Work with the team to ensure acceptance criteria is defined
- Work with the team to track and remove impediments
- Work with experience design team to craft customer journeys; as well as ensure UI flows are aligned with both business and technology
- requirements
- Balance trade-off among product value, design, and technological constraints
- Track and report on value realized and relevant product/journey metrics
- Report and present progress to senior executives and business sponsor(s)

**Requirements**:

- Demonstrated experience (>3 years) as a Product Manager (PM) or Product Owner (PO) managing a digital mobile app or platform
- Demonstrated ability to liaise and negotiate with both internal and external stakeholders at different levels
- At least 3 years working as in an agile delivery environment (i.e. SCRUM)
- CSPO / PMI-ACP / PMP certifications are good to have but not mandatory
- Experienced with writing epics / user stories and acceptance criteria
- Experienced with crafting a product vision and roadmap
- Excellent leadership and people management skills, with the ability to develop, lead, and motivate a team, as well as work as part of a team
- Strong communication skills, written and verbal with an ability to articulate and influence key stakeholders / decision makers
- Have relevant experience in Customer Identity & Access Management (CIAM) implementation
- Have relevant experience in integrating with GovTech and/or eKYC technologies
- Working understanding of Single-Sign-On (SSO) and Multiple-Factor Authentication (MFA)
- Working understanding of authentication technologies: SAML 2.0, OIDC, OAuth 2.0
- Working understanding of common integration methods (e.g., REST APIs)

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