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Head of Claims Operations, Singapore

2 weeks ago

Singapore Marsh Full time

**Head of Claims Operations, Singapore**

**What can you expect?**
- This will be an exceptional opportunity to embark on a journey of career growth and acceleration with an award-winning Fortune 500 company.
- This is a great opportunity to collaborate and lead a highly motivated and well-respected claims operations team at Marsh.
- You will also be provided access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

**We will count on you to**:

- Provides high level expertise and reviews (complex) escalated claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate to ensure the proper processing of claims.
- Reviews and ensures team understands incoming documentation and new claims notifications for high profile clients and serves as point of contact regarding any potential problems or contentious claims in order to ensure the proper protocol is followed.
- Maintains regular contact and serves as an advisor to a portfolio of complex and/or large clients to build trust, deliver service and maintain effective working relationships.
- Liaises with clients for claim-related issues or client service concerns to resolve issues of highly complex or high value claims/clients with insurers on claims notifications, updates, information requests, queries, keeping all relevant parties informed of high-level concerns such as contentious claims or general claims trends, as appropriate.
- Participates in and organizes internal and external audits as appropriate and provides feedback and recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.
- Mentors, provides guidance and develops formal and informal training for colleagues to improve the knowledge base of the department.
- Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain key relationships and protect the interests of large/complex clients.

**What you need to have**:

- Degree in any discipline
- 8 to 10 years of relevant working experience
- Prior experience leading a team
- Risk management or general insurance knowledge
- Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage

**What makes you stand out**:

- Excellent people management, time management, strategic thinking and problem-solving skills
- Good communication and written skills in English
- Good project management skills
- Meticulous and keen attention to details
- Positive attitude towards work and learning

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.