Head of Claims

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Role Overview
We are seeking a highly motivated and experienced Head of Claims and Insurance to lead and manage all aspects of marine insurance, cargo claims, and vessel-related claims for the CMA CGM APAC region. This role involves overseeing hull & machinery (H&M), crew, cargo, and third-party liability claims, ensuring efficient claims handling, risk mitigation, and recovery optimization in coordination and under supervi-sion with CMA CGM head office. The successful candidate will play a pivotal role in managing large-scale casualties, legal disputes, and insurance recoveries while providing strategic guidance to stakeholders.

Key Responsibilities:

Marine Claims (Hull & Machinery (H&M), Crew, P&I):

• Manage vessel casualties (fire, grounding, salvage, General Average) and ensure timely claims processing.
• Oversee H&M, P&I, and other fleet insurance covers, ensuring proper filing and coordination with insurers.
• Conduct causation investigations, identify third-party liabilities, and maximize recovery from in-surers and third parties.
• Negotiate settlements and recoveries on the best possible terms.

Cargo Claims & Litigations:

• Handle customer claims, lawsuits, and recovery actions from insurers, lawyers, and third parties in Asia region.
• Ensure cargo claims are resolved with minimal operational/market impact while protecting CMA CGM's interests.
• Manage Serenity (self-retained claims) and Elite customer claims per company SOPs.

Strategic & Leadership Functions

• Lead and mentor the Claims & Insurance team, ensuring alignment with business objectives
• Provide legal and operational advice on emerging risks, contractual clauses, and non-standard situations.
• Identify process/knowledge gaps and implement improvements to reduce legal/financial expo-sure.
• Occasional business travel may be required.

What We're Looking For:

• Bachelor's degree in Maritime Law or Marine Insurance (Master's preferred).
• ideally 10 years in marine insurance, cargo claims, and hull & machinery claims (shipowners, P&I Clubs, or maritime law firms).
• Strong knowledge of maritime laws, conventions (Hague-Visby, Hamburg Rules), and insurance practices.
• Proficiency in SAP, Excel, Microsoft Office, and claims management systems.
• Proven supervisory/managerial experience in a similar role.
• To conduct proper Cargo Claim and H&M training to all internal stakeholders as required
• Team player, resilient, proactive, and able to work under tight deadlines.
• Excellent negotiation, communication, data maintenance and management and stakeholder management skills.
• In-depth knowledge of the container shipping/liner industry is a plus.

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans.
• Work in a collaborative, inclusive, and supportive environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and regional exposure.

**This role is opened for local employment only.

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to