Head of Claims, Apac

Title:
Head of Claims, APAC

Company:
Everest Intl Re, Ltd Singapore

Job Category:
Claims

**Job Description**:
Everest is a leading global Reinsurance and Insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout its history, Everest has maintained its discipline and focus on creating long term value through Underwriting excellence and strong risk and Capital Management.

Everest Insurance is a growing division of Everest Group. In Asia Pacific it writes multiple lines including Financial Lines, Property, Casualty, Workers Compensation and A&H.

Role Purpose:
The role leads the Asia Pacific (APAC) Claims organization across all Lines of Business. The primary purpose of this role is to support the development and execution of Everest’s business strategy through the creation and delivery of Claims solutions, capabilities, and services. The role holder is a member of the Global Claims Executive team and the NA Executive leadership team and partners closely with the President of North America Insurance.

Key Accountabilities:
Strategic
- Leadership of Claims within APAC
- Provision of claims management services within APAC
- Develop and execute strategies to ensure that the APAC Claims function meets business targets and plans
- Contribute to the development of Global Claims Strategy
- Personal oversight of large and complex losses and systemic claims issues
- Partner with Regional and Product leadership to ensure effective communication and integration of Claims capabilities and insights to drive business plans and outcomes
- Lead, build and manage Claims teams which will enhance the delivery of strategic goals
- Market facing role, promoting Everest brand and capabilities within APAC
- Business development and execution of annual business planning
- Provide services and Claims solutions to support client’s most complex risks and challenges
- Broker and customer relationship management for UK&I to support the retention and acquisition of business

Operational
- Provide management and oversight of APAC Claims working closely with the Global Head of Claims and central Claims support functions
- Ensure that team performance meets or exceeds corporate standards and customer needs
- Ensure the capture, creation and analysis of data to ensure that claims performance and trends are understood and effectively communicated to all stakeholders
- Effective management of expenses to ensure that Everest maintains its competitive advantage
- Creation of annual Claims budget and forecast based on claim forecasts and staffing models
- Monitor, report, and analyse Claims performance against plan / budget / forecast
- Ensure an audit strategy is in place and executed for service providers
- Carry out Claim Quality Assurance processes as necessary to ensure policies and procedures are being followed
- Manage the performance of TPAs and panel service providers
- Ensure all claims handlers are operating within their authorities
- Ensure compliance with policies, procedures and controls to meet all regulatory and corporate governance requirements, whether internal or external

People
- Build and develop a team which can deliver strategic goals outlined either above or by executive management
- Align, empower, and influence others through ideas, encouragement, and insight
- Goal setting, performance evaluation and management of direct reports
- Evaluation of training needs
- Remuneration recommendations
- Keep leadership and the HR department apprised of any HR issues that arise, including any disciplinary actions that may be necessary

Skills & Abilities
- A highly credible Claims leader
- Experience of building and executing strategic plans to develop a Claims organization
- Extensive knowledge and experience in managing claims portfolios across multiple lines of business
- Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
- Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
- Ability to adapt and embrace change, solutions driven
- Tenacity and decisiveness, with the courage to take risks
- Strong interpersonal skills and demonstrates respect for the opinions of others

Professional qualifications and experience:

- A degree educated professional, preferably with Insurance or other qualifications relevant to the role.
- Demonstrable experience in commercial and specialty claims of multiple classes within APAC
- Demonstrable experience in progressive and innovative Claim solutions
- Extensive knowledge and experience in managing and building Claims teams and competencies across multiple product lines

Our Culture:
At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communitie