Head of Claims

2 days ago

Singapore HL Assurance Full time

**Reaching Out To You**: HL Assurance Pte. Ltd. (“HLAS”) is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad (“HLFG”), a public listed company in Malaysia.

**Main Responsibilities**:
Reporting to the CEO, you shall be responsible to:

- Oversee claims daily operations, Analyse and administer insurance claims portfolio
- Manage a team of Claims Executives/ Officers and Claims Assistant, monitor and assess the staff performance, provide guidance and training to them where necessary to enhance development opportunities
- Approve claim settlement within designated authority limit
- Manage all claims reserving matters, e.g. monthly financial closing and actuarial reporting
- Drive claims process improvement and quality customer service improvements in the entire claims process so as to enhance customer satisfaction
- Ongoing review the quality of services received from service providers, e.g. loss adjusters, investigators, lawyers and car workshops.
- Manage the recovery system and ensure that all legitimate recoveries are executed and followed through thoroughly promptly
- Ensure risk management culture, infrastructure and processes are in place and reviewed continuously within the claim team to ensure that business risks are effectively managed
- Work closely with respective Head of Departments, e.g. Underwriting and Operations team, to provide recommendations to improve product and pricing
- Ensure timely submission of claims management information and statistics as required by the statutory boards or by Management requirements

**Job Requirements**:

- A recognized Diploma or Degree / ACII / AMII or equivalent discipline or professional qualifications in General Insurance
- At least 6-8 years of operational experience and knowledge in claims handling and audits
- Good understanding of risk management, intermediary market place, international and local market trends and developments
- Excellent analytical and decision making skills, meticulous and detailed
- Independent and a fast leaner, able to grasp processes and system quickly
- Good presentation, interpersonal, communication and leadership skills
- Able to work within dateline and under pressure

**Other Information and Benefits**:

- 5-day work week (Mon
- Fri, 9 am - 6 pm)
- Walking distance from Tanjong Pagar MRT
- Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

**Your Career, Our Passion - COME JOIN US NOW**:

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