Claims Technology Head for APAC and EMEA
11 hours ago
Claims Technology Head for APAC and EMEA
Claims Technology Lead for ASIA & EMEA at CHUBB Insurance is a pivotal leadership role responsible for overseeing the strategic, operational, and technical management of Claims Technology systems (including platforms such as Claim Connect and Fraud Detection) across all regions in Asia and EMEA. This role ensures efficient stakeholder management, delivery excellence, budgetary oversight, robust governance, and the continuous evolution of technical solutions within the COG Claims digital and non-digital portfolio.
The Claims Technology Lead will foster a culture of excellence, resilience, and innovation, aligning with both regional and global strategies. Acting as the central authority for project and system escalations, the Claims Technology Lead will strategically oversee risk management, proactively resolve challenges, and drive business value through transformative technology initiatives. Success in this role requires exceptional relationship-building skills, deep technical expertise, and the ability to achieve results within dynamic, multi-regional landscapes.
Key Responsibilities- Strategic Oversight: Drive Claims technology solution alignment with regional and global platform strategy, architectural guidelines, and transformation priorities.
- Partnerships: Forge direct partnerships with North America Claims technology for strategic alignment and knowledge sharing.
- Technology Evaluation: Evaluate and advocate for advanced technology solutions supporting business modernization, including Cloud technologies and platforms.
- Delivery Model: Champion the adoption of a federated delivery model, balancing regional ownership with global alignment to Chubb’s standards.
- Technology Focus Areas: Architecting for cloud, legacy modernization, leveraging AI to drive velocity, SRE concepts in an enterprise context.
- Portfolio Leadership & Delivery: Central authority for COG roadmaps, escalations, issues, and management for COG Claims digital and non-digital projects across Asia and EMEA; accountability for portfolio performance and delivery of key systems (e.g., Claim Connect and Fraud Detection).
- Governance & Compliance: Partner with Claims COO, Transformation leads, and System Owners; maintain governance, risk management, and alignment with business and IT strategies.
- Resources & Vendor Management: Secure internal and external resources, including vendor engagement, to ensure successful, timely, and cost-effective project delivery.
- Documentation & Reporting: Establish dashboards, executive reports, and steering materials with accurate status updates.
- Stakeholder Management & Governance: Build relationships across regions and levels; implement clear communication and escalation plans; ensure compliance with architectural, regulatory, and change management standards.
- Budget, Vendor, and Resource Management: Oversee Claims Technology budgets for Asia and EMEA; manage vendor selection, engagement, and performance; mentor PMs and technology staff.
- Operational Excellence & Process Improvement: Collaborate with Production Support, IT Operations, Infrastructure, and EA teams to ensure reliable operation and rapid incident response; drive process improvements for maturity and scalability; oversee knowledge
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