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Apac ,emea Consumer Operations Head
2 weeks ago
The Regional Consumer Operations Head role is responsible for driving of the Operations processes with primary focus on Client Experience, Efficiency and Risk & Control. The role is responsible for managing the execution of all operations processes across Credit Initiation, Core Operations & Transaction services, Contact Center, Collections, Fraud Operations and controls across the exit markets in the Asia and EMEA as well as responsible for the CSCs providing support to these markets. This role manages multiple teams through other senior function heads. As part of the Legacy Franchises leadership team, the role ensures that the APAC and EMEA Consumer Operations is aligned to Citi’s Global Strategic Refresh. This senior executive should focus on maintaining sound operations while ensuring a smooth transition of the businesses to the buyer and reducing complexities through simplification and automation and ensuring proper Risk and Controls through the divestitures and TSA period.
The job requires a broad and comprehensive understanding and experience of managing the Consumer banking business delivery processes as well as practical experience of multiple business cycles. Requires thorough understanding of strategic direction of the function within the business, combined with a conceptual/practical grounding in both the function and/ or area of expertise.
**Responsibilities**:
- Lead a team of professionals to accomplish established goals and conduct management duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as negotiate and make decisions on issues/activities having critical impact/influence on business operations.
- Open, transparent and highly collaborative leader who builds trusted relationships across teams and collaborates with all functions to produce the most innovative solutions in industry with Citi’s code of ethics and standards that have driven our success and firm reputation.
- Complete Operational ownership in rapidly changing functional areas at large organizations with demonstrated cross-channel experience.
- Drive thought leadership and work collaboratively with key business stakeholders, both within the regional office as well as the countries in driving the key priorities both on running the day to day operations as well as the key divestiture related deliverables including LD1 preparedness and TSA.
**Qualifications**:
- 15+ years of experience, including 10+ years' managerial experience Experience in financial services leadership
- Demonstrates effective relationship management skills
- Proven execution skills and ability to drive results in a Business/Operational organization.
**Education**:
Bachelor’s/University degree, Master’s degree preferred; managerial experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Management Operations
- **Job Family**:
Management Leadership
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
