Customer Service Executive

1 week ago

Singapore BOLLORE LOGISTICS SINGAPORE PTE. LTD. Full time

**Job Summary**:
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**Job Responsbilities**:

- Answer all incoming calls promptly and politely
- Respond to customer enquiries promptly.
- Handle all air import shipment activation with interface with multiple parties (internal and external customer/stakeholders) on shipment requirements.
- Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
- Obtain charges approval from customer / overseas agent before shipment delivery.
- Provide flight details and feedback to customer on freight status timely.
- Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI.
- To ensure import permit utilised or cancelled before expired and job file closures within KPI
- To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
- Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
- Monitor shipment arrival as well as updating shipment delays to consignee and follow up with origin stations whenever occurs.
- Good understanding of customers’ SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction.
- Take on all other ad-hoc tasks delegated by Supervisor/Manager

**Job Requirements**:

- Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
- Possess excellent communication and interpersonal skills
- Good written and spoken English
- Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

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