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Customer Service Officer

2 weeks ago

Tuas, Singapore GOLDBELL ENGINEERING PTE LTD Full time

1 year exp

**Roles & Responsibilities**
- Finalise invoices to all customers by verifying the costing, discounts and operation codes for each invoice.
- Ensure each item listed in the invoices are authorised by the respective authorised personnel before sending the invoices to customers.
- Calculate and report to management the man hours and service incentives of technicians
- Close job orders for billing to customers
- Verify the contractors' invoices by checking the service and repair pricing pre-approved by the manangement
- Man Express counters by performing the role of Customer Service Associate
- Represent the Company in a professional manner as a front line employee
- Identify and respond to customer needs by providing technical advice
- Work as a team with external and internal stakeholders including customers, contractors, workshop employees
- Raise job orders to workshop and contractors
- Prepare quotations, debit notes and credit notes to customers
- Liase with controllers and contractors on price, service and repair quality of work
- Follow up with workshop and contractors on the service and repair of vehicles and feedback to customers
- Update service and repair schedules and vehicle collection with customers
- Perform basic investigation into customer complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Other ad-hoc duties assigned by Supervisors

**Requirements**:

- Only Singaporeans
- Competent in basic English and Chinese to liase with Chinese speaking customers
- Proficient in MS Office
- 1 year of customer service experience
- Applicants with automotive background preferred but not mandatory

Goldbell Group - A leading brand name in Singapore for Industrial Vehicles.

At Goldbell, we strive to anticipate needs and surpass expectations of all our clients. Being the leading brand name in industrial vehicles in Singapore, we are synonymous with ethical business practices, dependable services and quality in products. Goldbell Group is head-quartered in Singapore and has operations in Australia, Malaysia, China & Vietnam.

Currently, Goldbell Group is the market leader in industrial vehicles, with clients in industries encompassing construction, logistics and warehousing, manufacturing, food and beverages, petrochemicals, the government sector and statutory board among others. We strive to continously meet our clients ever changing needs while becoming a total business solution partner to all of them.

**Why Join Us?**

With an exciting growth strategy, GOLDBELL is looking for diversified and creative individuals to join our GOLDBELL family.

We are committed to provide total customer satisfaction; meeting customer requirements. Achieving it through our teamwork and constant improvement of employees' quality.

We strive to:

- Value the individual and our working culture;
- Enhance the quality, diversity and skills of our employees;
- Provide a conducive and safe working environment;
As a forward-looking company, we understand the importance of employee's satisfaction and well-being. We provide our employees with an extensive range of benefits including:

- Multi-faceted exposure within the Group
- Academic Advancement Opportunities
- Attractive Pay Packages
- Paid Annual Leave
- Incentive Schemes
- Performance Bonuses
- Hospital and Surgical Insurance Coverage
- Personal Accident Insurance Coverage
- Medical Benefits
- Staff Incentive Trips
- Recreational Activities