Client Relationship Manager

2 weeks ago

Singapore HANA GLOBAL PTE. LTD. Full time

**Responsibilities**:

- Drive sales revenue, develop new business and engage local and regional clients;
- Develop and execute strategic business plan to maximize business development opportunities, increase market share and create value-added solutions & services for clients;
- Establish and maintain strong professional relationship with clients through proactive communication and timely response to the client needs;
- Work cross functionally within the company to communicate with all stakeholders to ensure the service quality, and to maximize clients' satisfaction;
- Make visits to our clients to identify and expand opportunities with key existing regional accounts in Singapore and other regions for cross-selling and up-selling;
- Coordinate training programs, marketing activities and any emergency service requests;
- Prepare service proposals, statistical reports, and training evaluation to corporate clients;
- Collect market information and reflect client feedback to support the company’s business planning activity;
- Achieve maximum client satisfaction with effective client engagement and client relationship management together with the regional teams;
- Oversees payment/billing matters and related issue for clients;
- Support marketing and sales activities to proactively identify and develop prospective corporate clients and target segments to achieve business targets; and
- Perform other reasonable and lawful duties as assigned by the Managing Director.

**Job Requirements**
- Degree holder or equivalent in Business Administration or Business Management.
- With at least 2 - 4 years of working experience, with hands on CRM experience in corporate environment is preferred
- Strong analytical and quick problem solving skills
- Excellent organization, interpersonal and communication skills
- Detail-minded and able to work across a diverse array of internal teams
- Good command in spoken and written English

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