Lifestyle Executive

2 weeks ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career**

The **Lifestyle Executive**assists the Lifestyle Manager in the operations of the spa and the facilities on the wellness floor. He / She should be a licensed masseur/spa therapist and be able to respond and deal with clients firsthand and assists them in making appointments or answers their queries, ensuring that all their needs are well attended and taken care of. Welcomes and greets all clients in friendly and cheerful manner and creates a professional image of the hotel.

**Our Expectations**:

- Assists clients in making reservations for spa treatment and assigns treatment rooms
- Ensures and oversees that all clients and therapists arrive for scheduled appointment on time
- Ensures therapists use the correct allocated room, receive clients and perform scheduled treatments
- Meets potential customers and any other walk-in guests in a well-mannered, professional, friendly manner and assists in consultation and closing of sales
- Deals with customer’s requests and complaints and provides vital information to Lifestyle Manager for the purpose of improving clients’ satisfaction
- Motivates team to close sales / offers alternative treatments / confirms bookings to achieve revenue target
- Conducts outlet tours to walk-ins and new clients and follow up if necessary
- Be knowledgeable of treatments and products so as to encourage client’s trust and assurance on the services offered
- Carries out sales recommendation
- Monitors clients’ records and recommends treatment packages
- Assists the Lifestyle Manager in managing the day-to-day operations and cleanliness of wellness floor - including Spa, pool, gym
- Achieves sales target for spa and fitness packages and retail products
- Offers assistance and support to junior team members to ensure smooth and effective operation
- Initiates /reports / follows-through maintenance issues of the facilities and equipment of wellness floor
- Ensures cleanliness and maintenance upkeep of the wellness floor
- Ensures that all relevant equipment of wellness floor are of good working condition, otherwise, to contact supplier for checks
- Maintains a systematic locker procedure in the changing areas
- Ensures Opening and Closing procedures are met
- Ensures monthly retail / operating stock inventory are sufficient, properly recorded in readiness for any audit check
- Orders retail and professional products and supplies on prompt basis
- Assists in maintaining the hygiene levels and report any potential hazards
- Adheres to fire and safety rules and regulations
- Fully understands the rules and regulations of the outlet
- Be well informed and knowledgeable on any promotion/product launches or any new happening within the outlet.
- Handles incoming calls, reception and cashiering duties daily

If you possess at least 1 years of relevant experience, with valid masseur/spa therapist qualifications and possess good understanding of the SPA Industry along with a strong customer service focus and administrative skills in a similar capacity within the Hospitality industry, write in to have a chat with us
- We are also _dedicated to providing equal employment opportunities, including individuals with disabilities._

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