Senior Executive
1 week ago
**Job Overview**:
Plan, organize and control the operations of the Clubhouse. Responsible for general maintenance, housekeeping, security, disciplinary matters and operational efficiency of the Club.
**Job Responsibities**:
- Establish and manage all issues pertaining to long or ad-hoc service contractors, and any external agencies relating to Club Operations
- Ensure tight control of Club Operations in areas such as policies / procedures / disciplinary / adherence
- Manage the Facility Management service Provider and measure their work and quality performance in accordance with the contract.
- Ensure Service Quality and Performance Standards in housekeeping, security and facility maintenance.
- Ensure compliance to established procedures, guidelines and policies to ensure efficiency of Club Operations.
- Formulate instructions and policies on use of space by vendors and service providers
- Establish and ensure adherence to relevant standards through regular inspections to maintain operational efficiency.
- Plan and maintain an efficient registry and filing system for the Operations department. Ensure proper documentation of repair, maintenance and servicing history for all facilities, systems, services and building defects.
- Manage the department’s budget and exercise expenditure controls for the Clubhouse.
- Ensure general upkeep and maintenance of facilities. This will include proper maintenance and servicing of all equipment to uphold full functionality and efficiency in all areas.
- Ensure that all planned maintenance works (either by in-house or service contractors) are completed according to schedule and satisfaction. Downtime should be kept to a minimum.
- Ensure tight control at all HomeTeamNS’ operated facilities in areas of policies/procedures/administrative and financial adherence.
- Continually monitor, assess and recommend steps to improve and attain operational efficiency.
- Perform maintenance work analysis and preventive maintenance checklists.
- Review the Clubhouse Operations Manual and its standard operating procedures (SOP).
- Ensure control and compliance of service contractors’ scope of work and assigned duties.
- Coordinate and attend all progress/ performance meetings with service contractors.
- Handle Tender(s) or Quotation(s) exercises for service contractors as and when necessary. Ensure adherence to HomeTeamNS’ finance and procurement procedures.
- Conduct contractor performance evaluation every six months or whenever required.
- Work in tandem with the Property and Estate Management Department in overseeing any upgrading works at the clubhouse.
- Ensure that all permits required for the Clubhouse are in accordance to statutory requirements.
- Assist in the formulation of workplan/budget for each financial year and implement approved annual workplan tasks.
- Prepare / assist in preparing reports and / or proposal papers to Executive Committee for approval for matters pertaining to Operations.
- Conduct in-house training for staff, housekeepers or security officers to upkeep service standards where necessary.
- Assist in events organized by the Club on a need basis and at Association level.
- Any other tasks as and when assigned by the Clubhouse Manager.
**Job Requirements**:
- Minimum Diploma in Facility Management, Engineering, Business Management or any related field.
- Preferably have relevant experience in clubhouse/hospitality industry or similar industry.
- Proficient in MS Office and databases
- Must possess good leadership with strong project management skill.
- Able to multi-task, handle stress and work with people of all levels. Possess good management/organizational skills.
- Good interpersonal, social, verbal and written communication skills.
- Meticulous, reliable and demonstrate high integrity.
- Must be prepared to work irregular hours, including weekends and public holidays.
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