Membership Support

1 week ago

Singapore RICS Full time

**Vacancy Name**
- Membership Support

**Country**
- Singapore

**Office Location**
- Singapore (Hybrid)

**About Us**

Join us, a global leader in shaping the built and natural environments. With 134,000 members worldwide and offices in key financial markets, we set the highest standards in land, real estate, construction, and infrastructure. Through innovation and trusted data, we drive positive change for present and future generations.
Flexible/Agile Working: This role can be performed with a hybrid working arrangement which balances working from home and your contracted office. It is expected that you attend the local office for work events and if you face technical or other issues that would prevent you from working from home.

**Role Purpose and Key Responsibilities**
- We are seeking a talented, ambitious, and self-motivated Customer Service and Membership representative to join the APAC team. The role of Membership Support is to represent RICS Members by providing specialist knowledge on all aspects of the post qualified member journey; acting as an ambassador in delivering a consistent and high-quality customer experience, delivered through multiple channels.

You will work collaboratively with your team to achieve a consistently high level of service in line with internal processes as you continually build, develop, share and maintain in depth product knowledge.

**About You**
- To excel in this role you will have experience of operating in a Customer Service environment and possess excellent communication skills with a genuine passion for speaking to customers, understanding and answering their enquiries
- Working in the Membership Support role you will need to be highly organised with an ability to prioritise work to ensure deadlines are met and be able to handle difficult situations in a professional manner.
- With your excellent administration and organisation skills you will have the ability to establish and maintain effective working relationships with members and stakeholders which in turn will enable you to deliver agreed results in a fast-paced environment.

**Rewards and Benefits**
- Comprehensive healthcare coverage including private medical insurance.
- Mandatory Provident Fund Scheme
- Annual leave of 18 days plus public holidays for a healthy work-life balance.
- Generous time off policies including maternity, paternity, moving house leave, marriage/civil partnership leave, volunteering, and wellbeing days.

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