Head, Case Management Platform, Cdpmc

6 days ago

Singapore Home Team Science and Technology Agency (HTX) Full time

**What the role is**
- Head, Case Management Platform assists the Deputy Director to lead the Case Management Platform Teams to conceptualise, design and deliver ICT case management solutions used by SCDF to enhance SCDF’s case management capability and enhance stakeholders’ experience through the use of science and technology.
LI-CL1

**What you will be working on**
- 1. Lead the solutioning of SCDF Integrated Case Management need.
- Drive the team to study SCDF-wide Case Management Requirement
- Drive the Gap-fit Analysis to determine the best-of-breed technologies to fit the HTD demand.
- Derive the Product Roadmap for SCDF Integrated Case Management

2. Lead the SCDF integrated Case Management implementation.
- Drive the SCDF-wide multi-year product roadmap.
- Manage Stakeholder expectations and product prioritisation.
- Implement SCDF To-Be integrated Case Management, with improved (Internal and external) end-user experience.

**What we are looking for**
- At least 15 years of relevant working experience including the following:

- Background in Engineering/ Computer Science/ Information Technology or relevant disciplines
- At least 4 years of experience and implemented Case Management and Low-code Platforms such as PEGA, Appian, Microsoft Dynamics 365, etc.
- Prior experience serving as a Product Manager.
- Experience in agile delivery methodologies.
- Experience in driving technologies and innovation
- Familiarity with the Whole-of-Government environment would be an advantage
- Meticulous to details and able to process and break-down high-level business requirements to detailed functional requirements and logic understood by technical/development teams
- Able to lead a group of technical product managers
- Has good interpersonal and communications skills for internal/external stakeholder engagement.
- Is receptive to pick up new skillsets relevant to the roles assigned within the project/product team, with hands-on practice.

All new appointees will be appointed on a two-year contract in the first instance.

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