Team Manager

2 weeks ago

Singapore Triton AI Pte Ltd Full time

Line Manage a team of 7 or more Case Managers and Administrators
- To work with the Head of Coaching & Development to drive operational performance through a range of processes, frameworks and initiatives and respond quickly to address underperformance.
- To run YR Team focussed induction and on boarding programme with new starters.
- To work intensively with new starters through facilitation of buddying, observations and 1-1 coaching to build skills and confidence in the role
- To undertake performance reviews with Case Managers
- To conduct regular caseload performance reviews with YR Team to support client retention and re-employment
- To conduct regular observations and feedback of YR program
- To deliver training to YR on key thematic areas to improve performance
- To complete regular team learning needs analysis and provide relevant upskilling/ coaching opportunities for ongoing staff development
- To support with the screening, interviewing and recruitment of case managers as required
- To assist the YR program in understanding and acting compliantly with all governance, compliance and quality standards relating to the service delivery model and contractual requirements
- To support YR Case Managers with crisis management and complaints on client
- Attend all YR stakeholder meetings
- Weekly MI reporting on YR program
- Manage the referral allocation process to the case managers

**Requirements**:

- Minimum with a Degree qualification
- Excellent interpersonal skills
- Ability to multi-task and deliver against multiple priorities
- Excellent oral and written communication skills.
- Able to effectively network to build and maintain effective relationships internally and externally.

Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

**Benefits**:

- Permanent posittion, Salary up to $6,000 with Bonus
- Experiene in managing a team is a MUST
- Background of social service is a plus

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