Head, Case Management Platform, CDPMC

Home Team Science and Technology Agency (HTX)

Permanent/Contract

Closing on 01 Oct 2025

What the role is

HTX is the world's first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore's frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team's advantage and secure Singapore as the safest place on planet earth.
Head, Case Management Platform assists the Deputy Director to lead the Case Management Platform Teams to conceptualise, design and deliver ICT case management solutions used by SCDF to enhance SCDF's case management capability and enhance stakeholders' experience through the use of science and technology.

What you will be working on

1. Lead the solutioning of SCDF Integrated Case Management need.
   
   • Drive the team to study SCDF-wide Case Management Requirement
   
   • Drive the Gap-fit Analysis to determine the best-of-breed technologies to fit the HTD demand.
   
   • Derive the Product Roadmap for SCDF Integrated Case Management
2. Lead the SCDF integrated Case Management implementation.
   
   • Drive the SCDF-wide multi-year product roadmap.
   
   • Manage Stakeholder expectations and product prioritisation.
   
   • Implement SCDF To-Be integrated Case Management, with improved (Internal and external) end-user experience.

What we are looking for

• Preferably 10-15 years of relevant working experience including the following:

• Background in Engineering/ Computer Science/ Information Technology or relevant disciplines

• At least 4 years of experience and implemented Case Management and Low-code Platforms such as PEGA, Appian, Microsoft Dynamics 365, etc.

• Prior experience serving as a Product Manager.

• Experience in Microsoft Power BI / Microsoft M365 / Microsoft Dynamics.

• Experience in agile delivery methodologies.

• Experience in driving technologies and innovation

• Familiarity with the Whole-of-Government environment would be an advantage

• Meticulous to details and able to process and break-down high-level business requirements to detailed functional requirements and logic understood by technical/development teams

• Able to lead a group of technical product managers

• Has good interpersonal and communications skills for internal/external stakeholder engagement.

• Is receptive to pick up new skillsets relevant to the roles assigned within the project/product team, with hands-on practice.
All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
All shortlisted applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.

About Home Team Science and Technology Agency (HTX)

HTX is the world's first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore's frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team's advantage and secure Singapore as the safest place on planet earth.

About your application process

This job is closing on 01 Oct 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Home Team Science and Technology Agency (HTX) or the wider Public Service.