Deputy Head, Case Resolution

4 weeks ago

Singapore IMDA Full time
Overview

Role: Deputy Head, Case Resolution at IMDA . Are you passionate about architecting and shaping a safe and trusted online space for Singapore? This role contributes to enhancing online safety in Singapore and is part of the Online Safety Project Office.



Responsibilities
  • Lead the team and drive the workstream to help resolve the cases brought to the Centre's attention; proactively evaluate and respond to stakeholders' reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
  • Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
  • Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
  • Weekend on-call duty at least once a month.


Qualifications
  • Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
  • Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
  • At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, Strategic Futures work would be advantageous.
  • At least 3 years of supervisory experience.
  • Strong analytical, interpersonal and writing skills.


What we are looking for

You may be exposed to graphic content including minor safety, suicide and self-harm, violent extremism and bullying. Resilience and commitment to self-care to manage the emotional demands of the role are essential.



Position will commensurate with experience. Only short-listed candidates will be notified.



Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Government Administration

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