Deputy Head, Case Resolution

5 days ago

Singapore Ministry of Defence Singapore Full time

Info-communications Media Development Authority

Fixed Terms

What the role is

Are you passionate about architecting and shaping a safe and trusted online space for Singapore? Do you envision a role where your work contributes directly to enhancing online safety in Singapore? If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Online Safety Project Office.

What you will be working on

Your Meaningful and Impactful Role (Key Responsibilities):

You will be responsible to lead the team and drive the following workstream to help resolve the cases that are brought to the Centre's attention:

  • Proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
  • Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
  • Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
  • This role demands weekend on-call duty at least once a month. Your dedication will be instrumental in upholding the safety of Singapore's online space.

Requirements

  • Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
  • Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
  • At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, Strategic Futures work would be advantageous.
  • At least 3 years of supervisory experience.
  • Strong analytical, inter-personal and writing skills.

What we are looking for

You may be exposed to graphic content not limited to Minor Safety, Suicide and Self Harm, Violent Extremism and Bullying so your resilience and commitment to self-care to manage the emotional demands of the role is essential.

Position will commensurate with experience.

Only short-listed candidates will be notified.

LI-JL3

About Info-communications Media Development Authority

Info-communications Media Development Authority ) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever.
We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans.
As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Info-communications Media Development Authority or the wider Public Service.

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