Workplace Technology Specialist

7 days ago


Singapore Aurecon Group Full time

Technical Support and Troubleshooting:

- Provide frontline technical support to address user queries and resolve issues promptly.
- Diagnose hardware and software problems, offering timely solutions to minimize downtime.
- Conduct regular maintenance and updates to optimize system performance.

User Training and Documentation:

- Develop training materials and conduct sessions to educate users on technology best practices.
- Create comprehensive documentation, including manuals and guides, to assist users in utilizing technology effectively.

Security and Compliance:

- Ensure compliance with relevant regulations and standards, such as GDPR or industry-specific requirements.

Continuous Improvement:

- Stay abreast of emerging technologies and trends in the workplace technology landscape.
- Identify areas for improvement and propose innovative solutions to enhance efficiency and productivity.

Essential skills and experience

Technical Proficiency:

- Proficient in deploying and managing various hardware and software solutions.
- Familiarity with operating systems, networking principles, and cloud-based technologies.

Problem-Solving Abilities:

- Strong analytical skills to diagnose and resolve technical issues effectively.
- Ability to troubleshoot complex problems and implement sustainable solutions.

Communication and Collaboration:

- Excellent interpersonal skills to interact with diverse stakeholders and understand their needs.
- Clear and concise communication skills to convey technical information to non-technical users.

Adaptability and Flexibility:

- Capacity to adapt to evolving technologies and changing workplace dynamics.
- Flexibility to prioritize tasks and manage multiple responsibilities in a dynamic environment.

Qualifications
- Degree in Information Technology (Desirable, but not essential)



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