Engineer , Workplace Technology

Overview
Checkout.com – a global payments company with offices across six continents and HQ in London – powers billions of transactions each year. We enable seamless digital payments so businesses can grow and customers enjoy smooth experiences.
We’re seeking a highly motivated Workplace Technology Engineer to join our dynamic team. In this role, you will be responsible for the design, implementation, maintenance, and support of our workplace technology infrastructure. You will play a crucial part in ensuring a seamless and productive environment for our employees by leveraging cutting-edge solutions and providing exceptional technical support.
Responsibilities
System Design and Implementation
Design, deploy, and configure workplace technology solutions, including audio-visual systems, unified communications platforms, collaboration tools, and meeting room technology.
Evaluate new technologies and recommend solutions that enhance employee productivity and experience.
Develop and maintain documentation for all workplace technology systems and procedures.
Support and Maintenance
Provide expert-level support for all workplace technology related issues, including troubleshooting hardware and software problems.
Perform regular maintenance, upgrades, and patching of systems to ensure optimal performance and security.
Monitor system performance and proactively identify and resolve potential issues.
Manage and prioritize support tickets, ensuring timely resolution and clear communication with users.
Project Management
Lead or participate in technology projects from inception to completion, including planning, execution, and post-implementation review.
Collaborate with various internal teams and external vendors to deliver successful projects.
User Training and Adoption
Develop and deliver training sessions for employees on new workplace technologies and best practices.
Promote the adoption of new tools and solutions to maximize their effectiveness.
Vendor Management
Work with technology vendors to evaluate products, troubleshoot issues, and manage service agreements.
Qualifications
Education: Educational background in Information Technology, Computer Science, Engineering, or a related field.
Experience
3+ years of experience in a similar role, with a strong focus on workplace technology.
Proven experience with the design, deployment, and support of AV systems (e.g., Q-SYS, Shure, Poly).
Solid understanding of unified communications platforms (e.g. Google Meet and Slack).
Experience with collaboration tools and meeting room technology.
Familiarity with network infrastructure and equipment, including Wi-Fi and LAN.
Experience with ticketing systems e.g. Jira and ITIL best practices.
Technical Skills
Proficiency in administering and troubleshooting Windows (Intune) and macOS (Jamf) operating systems.
Knowledge of audio and video conferencing technologies.
Understanding of cloud-based collaboration platforms (e.g. Okta).
BAU end user support.
Soft Skills
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Customer-focused mindset with a commitment to providing high-quality service.
Mandarin Speaking – ability to read contracts in Chinese and liaise with China counterparts and vendors.
Experience in supporting wider APAC markets (Greater China, Australia, Japan).
Life at Checkout.com
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. You’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. We work as one team and back each other to succeed. If you’re ready to grow and make a difference, you’ll be right at home here.
We offer a hybrid working model with three days per week in the office to support collaboration and connection. If you need any adjustments to make your experience or working environment more comfortable, please let us know in your application or tell your recruiter directly.
Life and Culture Resources
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.
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