Solutions Architect, Workplace

**Responsibilities**:

- Deeply understand the Workplace system architecture and integration components.
- Engage with potential customers and key internal/external contacts to understand their business objectives and demonstrate the value proposition of Workplace.
- Deliver customized pre-sales technical presentation and product demonstrations to customers while demonstrating well developed understanding of industry, partners and competitive landscape.
- Assist in the development of RFP responses and drive to close new opportunities.
- Identify key system architecture components, propose and help clients build solutions that unblock deployments.
- Create documentation and develop best practices to help customers get the most out of using the systems.
- Works on projects that are broad in nature, usually requiring discretion, judgment and creativity while demonstrating strong understanding of relevant project/product and technology areas.
- Contributes to projects and initiatives run across immediate cross-functional teams, by providing feedback to engineers, product, and partners.
- Works to resolve complex escalated client/partner issues and examines problems from different perspectives to spot new solutions.
- Subject matter expert in a product area, able to teach in an area of specialization and has an established point of view through regular self-education and discovery.
- Identifies knowledge gaps within the organization and applies effective methods to close these gaps.
- Understands product and delivery mechanisms that power these solutions, requiring little guidance.
- Identifies and surfaces insights on product usage and technical analysis to increase product adoption and help drive business value.
- Delivers high-quality project/integration/partner engagement work with little direction after scoping and able to gain consensus from stakeholders while driving to solutions.
- Contributes to the development of high-quality documentation, tools, concepts and processes related to a particular field of specialization while devising solutions and solving common problems.
- Builds and owns technical aspects of the relationship with client/partner technical teams and solves important challenges with mínimal oversight. Collaborates with them in developing a strategic plan grounded on business objectives.
- Actively involved in interviewing and helps with on-boarding/mentoring of coworkers, for a given area of expertise, while creating a positive atmosphere amongst the team and beyond.
- Willingness and ability to travel approximately 20% of time.

**Minimum Qualifications**:

- 5+ years experience as a solution architect, software engineer, technical consultant, partner/sales/solutions engineer
- Experience communicating to technical and business audiences
- Knowledge of the enterprise software space
- Experience working with cloud identity providers and collaboration tools
- Knowledge of the web technology stack (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs)
- Experience with security protocols (SAML, Kerberos, etc.) and enterprise user management systems (e.g. Active Directory)

**Preferred Qualifications**:

- 5+ years experience as a solution architect, software engineer, technical consultant, partner/sales/solutions engineer
- Experience communicating to technical and business audiences
- Knowledge of the enterprise software space
- Experience working with cloud identity providers and collaboration tools
- Knowledge of the web technology stack (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs)
- Experience with security protocols (SAML, Kerberos, etc.) and enterprise user management systems (e.g. Active Directory)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.