Engineer , Workplace Technology

Company Description

We're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech.

Job Description

We are seeking a highly motivated and skilled Workplace Technology Engineer to join our dynamic team. In this role, you will be responsible for the design, implementation, maintenance, and support of our workplace technology infrastructure. You will play a crucial part in ensuring a seamless and productive environment for our employees by leveraging cutting-edge solutions and providing exceptional technical support.

• System Design and Implementation:

  • Design, deploy, and configure workplace technology solutions, including audio-visual systems, unified communications platforms, collaboration tools, and meeting room technology.

  • Evaluate new technologies and recommend solutions that enhance employee productivity and experience.

  • Develop and maintain documentation for all workplace technology systems and procedures.

• Support and Maintenance:

  • Provide expert-level support for all workplace technology related issues, including troubleshooting hardware and software problems.

  • Perform regular maintenance, upgrades, and patching of systems to ensure optimal performance and security.

  • Monitor system performance and proactively identify and resolve potential issues.

  • Manage and prioritize support tickets, ensuring timely resolution and clear communication with users.

• Project Management:

  • Lead or participate in technology projects from inception to completion, including planning, execution, and post-implementation review.

  • Collaborate with various internal teams and external vendors to deliver successful projects.

• User Training and Adoption:

  • Develop and deliver training sessions for employees on new workplace technologies and best practices.

  • Promote the adoption of new tools and solutions to maximize their effectiveness.

• Vendor Management:

  • Work with technology vendors to evaluate products, troubleshoot issues, and manage service agreements.

• Education: Educational background in Information Technology, Computer Science, Engineering, or a related field.

• Experience:

  • 3+ years of experience in a similar role, with a strong focus on workplace technology.

  • Proven experience with the design, deployment, and support of AV systems (e.g.,Qsys, Shure, Poly).

  • Solid understanding of unified communications platforms (e.g. Google Meet and Slack).

  • Experience with collaboration tools and meeting room technology.

  • Familiarity with network infrastructure and equipment, including Wi-Fi, LAN.

  • Experience with ticketing systems e.g Jira and ITIL best practices.

• Technical Skills:

  • Proficiency in administering and troubleshooting Windows (Intune) and macOS (Jamf) operating systems.

  • Knowledge of audio and video conferencing technologies.

  • Understanding of cloud-based collaboration platforms e.g. Okta

  • BAU end user support.

• Soft Skills:

  • Excellent problem-solving and analytical skills.

  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Strong organizational skills and attention to detail.

  • Customer-focused mindset with a commitment to providing high-quality service.

  • Mandarin Speaking - has to read contracts in Chinese + liaise with China counterparts and vendors

  • Experience in supporting wider APAC markets (greater China, Australia, Japan).

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
 

Life at

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at , follow us on LinkedIn and Instagram