Senior Associate, Global Freight

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Freight team, responsible for ensuring smooth fulfillment of orders and shipments for customers across more than 60 countries worldwide. The incumbent will be equipped through multi-disciplinary training, in order to maintain and enhance our fundamental operational processes.
- Our Freight team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organizers such as Riot Games for their League of Legends global tournaments.**Responsibilities**
- Manage port-to-door/ door-to-door freight operations for the assigned region, including the relevant shipping documentation and administration (invoice validation, document archiving, TMS management etc.)
- Monitor and ensure the timely delivery of both regular orders and pre-orders shipments, liaising directly with service providers to resolve in-transit issues
- Collaborate with Freight team members to explore solutions and innovate around operational constraints
- Maintain strong communications with the wider organization, ensuring that relevant stakeholders are updated on Freight-related matters (Fulfillment, Supply & Demand)
- Partner with Vendor Management to actively raise & resolve vendor-related e.g. non-compliance with SOPs, container space allocation failures etc
- Drive process and system improvements to enhance operational efficiency
- Remain updated on the assigned region’s shipping and customs regulations
- Analyze and contribute to monthly operational reports, providing action plans for improvements
- Ensure accuracy of data used in dashboards and reports for daily operation monitoring and identify discrepancies to the relevant stakeholders to maintain data integrity

**Requirements**:

- Experience handling inbound and outbound shipments (FCL/LCL) along with shipping documents such as BL, PL, CI.
- Solid understanding of the Shipping Incoterms (i.e FOB, DDP, DAP)
- Diploma or Bachelor’s in Business Operations/ Supply Chain/ Logistics, or a relevant field
- Proficient in written and spoken English and Chinese (to liaise with Mandarin speaking counterparts)
- Strong communicator with the ability to engage effectively with internal teams, 3PLs, freight forwarders, and overseas counterparts on both technical and non-technical matters
- Decisive, action-oriented, results-focused
- Fast learner and creative problem solver who seeks continuous improvement and process innovation
- Able to work independently and collaboratively under tight deadlines and diverse situations
- Intrapreneurial mindset - takes ownership, shows initiative, and adapts well to different characters and situations

**Bonuses**
- Work experience in operational logistics, shipping, freight forwarding industry is a major plus
- Experience in the ecommerce/ direct-to-consumer industry**Start Date**:
Immediate

**Working Hours**:
Mondays to Fridays, 10am - 7pm

**Dress Code**:
Casual

**Spoken Language**:
English and Mandarin

**Benefits**:

- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career. A workplace for millennials
open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry. Health, vision and dental care
excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.

**Address**:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713

**Phone**:
6341 5032