Collections Executive

4 days ago

Singapore Marriott Vacations Worldwide Full time

**Job Summary**

Reporting to the Associate Director Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.

**Core Work Activities**

1. Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly).

2. Maintain & oversee of the department’s mailbox to resolve member’s issues & problems.

3. Prepare re-acquired & revocation summaries for management reviews & approvals.

4. Preparation of the weekly, monthly reports for management reviews.

5. Follow-up on actions with the month end ageing report.

6. Assisting in the ad hoc assignments & projects from management from time to time.

7. Undertake training for the team on the best practices for collections.

8. Review & streamline processes to improve the efficiency & effectiveness of the department.

**Education & Experience**
- Minimum GCE O Levels
- Minimum 1 year of experience in consumer finance collections
- Persuasion and negotiation skills are essential
- Demonstrates effective problem-solving skills
- Well-organised and has a keen eye for detail
- Highly service-oriented and is an effective team player
- Able to handle all matters in confidentiality
- This role is expected to communicate to English or Bahasa Indonesian speaking guests. Knowledge of English and Bahasa Indonesian language is essential.
- Proficient in MS Word, Excel, Access and Outlook

**_ Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture._**_ _**

**#LI-WO1

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