Senior Collections Executive

17 hours ago

Singapore Marriott Vacations Worldwide Full time

JOB SUMMARY

Reporting to the Associate Director Financial Services, the Senior Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.

CORE WORK ACTIVITIES

Contacting members for delinquent loan instalments as well as overdue club dues (yearly).

Assisting with the Annual Billing for yearly Maintenance Fees for the various clubs within Asia Pacific region.

Maintain & oversee of the department’s mailbox to resolve member’s issues & problems.

Prepare re-acquired & revocation summaries for management reviews & approvals.

Preparation of the weekly, monthly reports for management reviews.

Follow-up on actions with the month end ageing report.

Assisting in the ad hoc assignments & projects from management from time to time.

Undertake training for the team on the best practices for collections.

Review & streamline processes to improve the efficiency & effectiveness of the department.

EDUCATION AND EXPERIENCE

Minimum GCE ‘A’ Levels

Minimum 3 years’ experience in consumer finance collections

Persuasion and negotiation skills are essential

Demonstrates effective problem-solving skills

Well-organised and has a keen eye for detail

Highly service-oriented and is an effective team player

Able to handle all matters in confidentiality

Able to communicate in fluent English and Bahasa Indonesia, in order to communicate with native speakers based locally

Proficient in MS Word, Excel, Access and Outlook

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