Customer Program Director

1 week ago

Singapore NOKIA Full time

The Customer Program Director oversees the successful delivery of external customer programs or projects, ensuring they meet contractual obligations, budget, timeline, and quality standards. This role involves leading cross-functional teams, managing resources and stakeholders, and prioritizing customer satisfaction.

Program Management encompasses the execution of cross-functional projects and programs from initiation to completion. This includes defining project goals, aligning with business objectives, and managing risks to ensure projects achieve their targets within budget, schedule, and quality expectations.
- Manages customer program (collection of projects managed together for business benefits) for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities.
- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Ensures that the projects meet all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Conducts thorough risk management for all project risks and opportunities.
- Seeks to define new opportunities to expand and renew contracts with the customer.
- Leads a Team Project managers and customer Solution Architect to deliver program.

You have:

- Resource planning and financial tracking (revenue, cost, margin) for large complex projects.
- Advanced level expertise with the Microsoft Office Suite (Excel, PowerPoint, Word, Project).
- Demonstrated experience with project management skill sets.
- Excellent communication skills, both oral and written.Ability to deal with all levels of personnel, both internally and externally from working level engineers to executives.

It would be nice if you also had:

- Ability to effectively influence internal and external stakeholders.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

  • Cocktail Program Director

    1 week ago

    Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Cocktail Program Director Job DescriptionThe Cocktail Program Director is responsible for developing and implementing innovative cocktail programs that drive sales and revenue growth.Key Responsibilities:Develop and implement innovative cocktail programsMaintain high levels of customer satisfactionTrain and develop colleagues to achieve exceptional service...

  • Program Director

    2 days ago

    Singapore APACDSM PTE. LTD. Full time

    DSM Program Director - In charge of the training program curriculum and constantly revise the curriculum to keep it updated. - Conduct the training and lectures and workshops. - Plan the courses and organize the events. - Bring suitable lecturers on board to grow the panel of speakers. - Lead a team to handle the HR, Admin and Finance.

  • Associate Systems Engineer

    1 week ago

    Singapore University Program Full time

    Company Description At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better....

  • Program Oversight Director

    2 weeks ago

    Singapore W W S ELECTRICAL ENGINEERING PTE. LTD. Full time

    We are seeking a seasoned Program Oversight Director to join our team at W W S Electrical Engineering PTE. LTD. The ideal candidate will have a strong background in program management and be able to oversee multiple projects simultaneously.Key ResponsibilitiesDevelop and execute program plans that meet customer needs and company objectives.Collaborate with...

  • Intern - Inside Sales & Renewal Sales Operations

    2 weeks ago

    Singapore University Program Full time

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Marketing Programs Director

    1 week ago

    Singapore This is an IT support group Full time

    About the RoleWe are seeking a talented Marketing Programs Director to join our marketing team. This role will focus on creating customer marketing programs such as email campaigns, webinars, and exclusive executive briefings.About the TeamYou will work closely with our sales, customer success, and product teams to drive results. You will also be responsible...

  • Loyalty Program Director

    2 weeks ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    About the Role: Castlery is seeking a Loyalty Program Director to lead its global loyalty program initiatives. As a key member of the team, you will be responsible for developing and executing a comprehensive loyalty program strategy that enhances customer retention and advocacy. You will collaborate with cross-functional teams to deliver impactful campaigns...

  • Management and Program Analyst

    2 weeks ago

    Singapore US Executive Director, Office of Acquisition and Logistics Full time

    **Duties**: **Major Duties**: Ability to plan, organize, and direct teams to support projects, to effectively manage tactical implementation of strategic goal and objectives, including direct experience managing multi-disciplined groups, such as developers, trainers, testers, business analysts, configuration managers, organizational change managers,...

  • Global Program Director

    1 week ago

    Singapore Elfie Full time

    Singapore Work Type: Full Time **ABOUT ELFIE** Elfie is a global healthcare digital company focused on revolutionizing wellness solutions to enhance individual health outcomes. Our vision is to provide a holistic and gamified solution to monitor general health and chronic diseases, the silent killers of our generation. - Each year, 25% of all people die...

  • Education Program Director

    1 week ago

    Singapore Liberte HR Services Full time

    Liberte HR Services is seeking an exceptional Education Program Director to lead the development of cutting-edge education programs. As a key member of our team, you will be responsible for designing and delivering high-quality educational experiences that drive business results.The ideal candidate will have a deep understanding of research methodologies and...

  • Telecom Program Director

    1 week ago

    Singapore This is an IT support group Full time

    Key ResponsibilitiesAs a Telecom Program Director, you will be responsible for developing and managing programs that drive business growth and success. You will have experience in project management, reporting, and coordinating multiple, cross-functional teams.You will also have strong communication and interpersonal skills, including relationship building,...

  • Food Aid Program Director

    2 weeks ago

    Singapore World Central Kitchen Full time

    We are seeking a Food Aid Program Director to lead our disaster response efforts at World Central Kitchen. In this critical role, you will oversee the design and implementation of effective food aid programs that meet the needs of affected communities.The Food Aid Program Director will be responsible for managing teams of field staff, developing partnerships...

  • Technology Program Director

    2 weeks ago

    Singapore ENGINEERINGUK Full time

    **Job Description:**We are seeking a Technology Program Director to lead the delivery of complex cloud solution projects.The ideal candidate will have a strong background in cloud computing, project management, and technical leadership. They will be responsible for leading and managing technology programs, leveraging comprehensive knowledge of AWS services,...

  • Ce Operations Program Director

    2 weeks ago

    Singapore Microsoft Full time

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CE Operations Program Director overseeing Support Functions. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE...

  • Senior Program Manager

    4 days ago

    Singapore Ogilvy Full time

    Overview: **The Role** As Program Director you will be working with one of the world’s most-well-known companies and with it some of the most popular globally recognisable brands. The role requires regional experience within ASP (ASEAN South Pacific) working across multiple markets and time zones. A good working knowledge of engaging and managing...

  • Director, Program Management, Baas Platforms

    2 weeks ago

    Singapore HSBC Full time

    **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Director, Customer Excellence

    2 weeks ago

    Singapore Sephora Digital SEA Pte Ltd Full time

    **Position**: Director, Customer Excellence **Profile**: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by...

  • Program Director

    2 weeks ago

    Singapore VDL ENABLING TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. Full time

    Company Overview">VDL Enabling Technologies Group (Singapore) Pte. Ltd.">Salary and Benefits">We offer a competitive salary package, commensurate with experience and qualifications.">Job Description">The Program Manager is the first point of contact for customers and factories on technical and operational issues. This role leads the program team to resolve...

  • Apac Regional Compliance Program Director

    5 days ago

    Singapore Johnson & Johnson Full time

    The Director, Program Management and Regional Office, is a core member of the Innovative Medicine APAC Health Care Compliance (HCC) Regional Leadership team and the Innovative Medicine Global HCC Program Management, reporting directly to the APAC Regional Sector Lead. The Director will be responsible for strategic oversight, driving operational excellence,...

  • Program Delivery Director

    6 days ago

    Singapore Power IT Services private limited Full time

    **Position: Program Delivery Director - Banking and Finance** **Experience**: 15-18 years **Must Have - Responsibilities** - 1. Manage large projects delivery in the BFSI domain - 2. Manage P&L of the scale of 20m USD / Year - 3. Hands-on experience on large account - with multi programs management on run the bank and change the bank program delivery - 4....