Customer Program Director

The Customer Program Director oversees the successful delivery of external customer programs or projects, ensuring they meet contractual obligations, budget, timeline, and quality standards. This role involves leading cross-functional teams, managing resources and stakeholders, and prioritizing customer satisfaction.

Program Management encompasses the execution of cross-functional projects and programs from initiation to completion. This includes defining project goals, aligning with business objectives, and managing risks to ensure projects achieve their targets within budget, schedule, and quality expectations.
- Manages customer program (collection of projects managed together for business benefits) for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities.
- Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Ensures that the projects meet all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Conducts thorough risk management for all project risks and opportunities.
- Seeks to define new opportunities to expand and renew contracts with the customer.
- Leads a Team Project managers and customer Solution Architect to deliver program.

You have:

- Resource planning and financial tracking (revenue, cost, margin) for large complex projects.
- Advanced level expertise with the Microsoft Office Suite (Excel, PowerPoint, Word, Project).
- Demonstrated experience with project management skill sets.
- Excellent communication skills, both oral and written.Ability to deal with all levels of personnel, both internally and externally from working level engineers to executives.

It would be nice if you also had:

- Ability to effectively influence internal and external stakeholders.

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.