Client Services Analyst
2 weeks ago
Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What we offer
We are currently seeking a Client Services Analyst. The successful applicant based in the APAC region will be a member of the Solovis Client Support team, and will answer support tickets in Salesforce, conduct client trainings, and meet with clients to discuss solutions for their unique use cases. They will also collaborate with other Solovis teams such as Product and Sales as needed to ensure client success.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, gym sponsorship and more.
What you will do- Build and maintain strong client relationships and provide client advice- Supports client relationships and acts as a technical liaison to resolve issues, ensuring that SLA’s (service level agreements) and KPI’s (key performance indicators) are met.- Conduct user training on systeM/Functionality and respond to sophisticated user queries regarding the solution- Work with internal teams to ensure any client-facing issues are resolved and changes are made to prevent reoccurrence- Develop a deep understanding of our solutions and stays up to date with all product updates
What We Expect- A degree qualified in a field related to Finance, Computer Science, Information Systems, a related field, or equivalent work experience- At least 1-3 years of experience in a client-facing role-
- Positive attitude and deep customer service orientation- Strong analytical, organizational, and prioritization skills- Ability to keep composure and make decisions in stressful situations- Excellent written and verbal communication skills
What Would Be Helpful- Experience in Salesforce- Knowledge of the Financial Industry
Does it sound like you?
Our work arrangement is hybrid. You will be coming into the office just 2 days per week.
Come as You Are
-
Client Services Analyst
7 days ago
Singapore ENUIT PTE. LTD. Full time**About Us** Enuit is a growing company and technology leader in the energy trading & risk management space providing mission critical software platforms for natural gas, electricity, crude and refined product merchants such as utilities, refiners, producers, traders, and consumers. Enuit has the latest technology and is revolutionizing the development and...
-
Client Service Analyst
2 weeks ago
Singapore Cynopsis Solutions Pte. Ltd. Full timeSingapore / Full-Time The Client Service Analyst will assist Client Management Team in addressing day-to-day operational aspect of the client service function. - Provides day to day support of clients’ activities including invoicing and accounts receivables related duties - Maintains & completes the onboarding process with new clients - Maintains and...
-
Client Investment Research Analyst
3 days ago
Singapore OceanSTAR Elite Engineering Groups Pte. Ltd. Full time2 days ago Be among the first 25 applicants Overview Client Investment Research Analysts play a vital role in service of Bridgewater's overall client service strategy across our front office departments – the Alpha Engine, Total Portfolio Strategies, and Client Service. Roles & Responsibilities Overview Client Investment Research Analysts play a vital role...
-
Lead Analyst, Client Service
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** **Salary** $5,140 - $9,040 Per Month **Date Posted** 5 hours ago Additional Details **Job ID** 106995 **Job Views** 2 **Job Description**: Roles & Responsibilities Role Summary: 3 month assignment to work with external clients to resolve complex day-to-day issues and direct them to...
-
Analyst, Client Services, Protection
4 weeks ago
Singapore Pacific Asset Management, LLC Full timeAnalyst, Client Services, Protection page is loadedAnalyst, Client Services, Protection Apply locations Singapore, Singapore time type Full time posted on Posted Today job requisition id R15038Job Title Analyst, Client Services, ProtectionJob Description The Role The role reports into a Manager, who has line management responsibility within the PL Re...
-
Analyst, Client Services, Protection
1 week ago
Singapore Pacific Asset Management, LLC Full timeAnalyst, Client Services, Protection page is loadedAnalyst, Client Services, Protection Apply locations Singapore, Singapore time type Full time posted on Posted 9 Days Ago job requisition id R15038Job Title Analyst, Client Services, ProtectionJob Description The Role The role reports into a Manager, who has line management responsibility within the PL Re...
-
Client Success Analyst
2 weeks ago
Singapore IntApp Full timeThe Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in either our London office. The analyst will ensure...
-
Analyst, Wholesale Client Services
3 days ago
Singapore HSBC Full time-Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Treasury Services
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,000 - $8,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15278 **Job Views** 1 Roles & Responsibilities **Role Description (to include but not limited to)**: - Responsible for providing prompt and value-added inquiry services and solutions for...
-
Client Analyst
7 days ago
Central Singapore Wellington Management Full timeAbout Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that...
