Client Services Analyst
5 days ago
Why Nasdaq
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
What we offer
We are currently seeking a Client Services Analyst. The successful applicant based in the APAC region will be a member of the Solovis Client Support team, and will answer support tickets in Salesforce, conduct client trainings, and meet with clients to discuss solutions for their unique use cases. They will also collaborate with other Solovis teams such as Product and Sales as needed to ensure client success.
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, gym sponsorship and more.
What you will do- Build and maintain strong client relationships and provide client advice- Supports client relationships and acts as a technical liaison to resolve issues, ensuring that SLA’s (service level agreements) and KPI’s (key performance indicators) are met.- Conduct user training on systeM/Functionality and respond to sophisticated user queries regarding the solution- Work with internal teams to ensure any client-facing issues are resolved and changes are made to prevent reoccurrence- Develop a deep understanding of our solutions and stays up to date with all product updates
What We Expect- A degree qualified in a field related to Finance, Computer Science, Information Systems, a related field, or equivalent work experience- At least 1-3 years of experience in a client-facing role-
- Positive attitude and deep customer service orientation- Strong analytical, organizational, and prioritization skills- Ability to keep composure and make decisions in stressful situations- Excellent written and verbal communication skills
What Would Be Helpful- Experience in Salesforce- Knowledge of the Financial Industry
Does it sound like you?
Our work arrangement is hybrid. You will be coming into the office just 2 days per week.
Come as You Are
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