Client Services Analyst
3 days ago
The role reports into a Manager, who has line management responsibility within the PL Re Client Services team. Within the Client Services team there are separate Longevity and Protection teams.
The Analyst role is responsible for manging the day-to-day operations of our reinsurance treaties. This includes data and accounts processing, management of internal as well as external client engagement and improving our operational controls. There are exciting challenges ahead as we currently embark on a project involving back-office unification and standardisation. There are opportunities for global exposure and collaboration with colleagues across our operating regions.
The role is varied and dynamic, and there are several different projects and ad-hoc pieces of work you may be involved with. Examples of key responsibilities are as follows:
o Fully understand the treaty and client's data for effective in-force treaty management
o End to end ownership of assigned reinsurance treaties
o Perform necessary validation checks on data, manage error handling to reconcile and book statement of accounts in a timely manner
o Development of reports for regular validation of accounts and controls
o Implement process improvements, and developing and improving reporting/MI methods
o Manage client relationship through regular engagement including face to face meetings and annual reviews as required.
o Collaborate with internal stakeholders such as our actuarial functions and finance by validating key reports and highlighting any issues with client data or extraordinary data trends
o Perform internal controls to meet local and global regulatory requirements
o Provide inputs to drive treaty implementation as required
This role is ideally suited to an individual with a strong technical background who can quickly learn new skills, but who will also challenge and improve the existing processes.
The Client Services team works closely together and with a variety of stakeholders across our business including Finance, Actuarial functions, Pricing and Marketing. A collaborative and proactive attitude is therefore a must for the role.
Essential Qualifications & Expertise
o Fluent in spoken and written Korean and English to support Korea based clients
o A sound knowledge of Insurance/Reinsurance or any other financial institutions administration practices and principles.
o Aptitude for managing data and analysis with advanced Excel skills.
o Comfortable working with large datasets (~1mil records).
o Knowledge of basic coding or interested in learning the skill.
o Strong analytical skills and problem-solving abilities.
o Strong interpersonal skills and team player.
o Curiosity and critical thinking of issues with solution-oriented mindset.
Desirable Experience
o Good report writing and verbal communications skills.
o Competent user of Microsoft Excel.
o Knowledge of SQL or similar data query tools.
o Experience in working on SAP or another operations platform.
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