Client Service Analyst

23 hours ago

Singapore Citi Full time

**Customer Service Analyst** **Responsibilities**: - Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards. - Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters. - Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards. - Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems. - Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions. - Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements. **Education**: - Bachelor's degree/University degree or equivalent experience **Qualifications**: - Minimum 2 years of relevant banking experience preferred - Experience in customer experience/client issue and complaint handling management - Proven investigative and analytical skills - Possess ability to present concepts and influence/lead change - Demonstrate clear and concise written and verbal communication skills - Knowledge of risk and control expectations in a banking environment - Deliver high-quality customer service with focus on client issue management and achieving quality results consistently - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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