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Lead Analyst, Client Service
3 weeks ago
**Location**
Singapore, Central Singapore
**Job Type**
**Salary**
$5,140 - $9,040 Per Month
**Date Posted**
5 hours ago
Additional Details
**Job ID**
106995
**Job Views**
2
**Job Description**:
Roles & Responsibilities
Role Summary:
3 month assignment to work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Primary Responsibilities:
Supports clients in addressing and resolving complex Asset Servicing operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
- May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
- Resolves complex or non-routine client issues or inquires, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
- Trains staff in asset servicing client services and operations (settlements and/or corporate actions).
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Helps develop process improvements.
- No direct reports; provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
**Requirements**:
- Bachelor’s degree or the equivalent combination of education and experience is preferred.
Familiar with BNYM landscape and product offering for Asset Servicing required.
- Experience in an asset servicing operations (settlements and/or corporate actions)and client services required.
- Experience in working with clients for EMEA or US preferred
Tags
lead
analyst
client
service
