UX Writer and Content Designer

Singapore- Full Time**About Klook**

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - **P**ush boundaries, **A**sk For and Give Feedback, **T**ake Ownership, and **H**elp Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

**About this role**

As a UX writer and content designer at Klook, you’re an advocate for Klook design, shaping product experiences with clear, expressive writing in Klook’s style. You engage users, help them complete tasks, and make complex product features and concepts intuitive and easy to understand. You help set the vision for content and drive a cohesive style and product narratives across multiple product verticals and touchpoints. You’re a strong content partner, and collaborate cross-functionally with researchers, product managers, designers, engineers, marketing, localization, business teams, and customer support, to establish cohesive language and a unified voice across Klook’s products and platforms. You use empathy, logic and data to inform content choices and recommendations, whether that be with words, images, or data.

**What you'll do**
- Craft, proofread, and edit concise UI content with clear information structure for all Klook products
- Gather and incorporate feedback from cross-functional stakeholders
- Contribute to developing innovative UX writing and content design solutions to complex user, product, and business problems.
- Contribute to and evolve Klook’s UX writing and content design processes, systems and frameworks
- Influence Klook’s UX writing and content design priorities, and be an advocate for UX writing within Klook
- Conduct and contribute to user research and testing to find ways to improve the customer experience
- Build alignment by collaborating with product managers, team members, and other cross-functional stakeholders (e.g., marketing, legal, engineering) to develop product narrative and vision

**What you'll need**
- Native-level proficiency in English
- Working-level proficiency in Mandarin
- 1-2 years of experience in writing, UX writing, editorial, marketing, or related
- Experience using Figma
- Strong work ethic, communication skills and empathy
- Experience in stakeholder management and cross-functional collaboration

**Good to have**
- Experience working in a global team
- Interest or some experience in user research and testing
- Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs._